At a Glance
- Tasks: Lead and coach a team while delivering exceptional customer service.
- Company: Join Holland & Barrett, Europe's largest health and wellness retailer with over 150 years of experience.
- Benefits: Enjoy a competitive salary, 25% discount, and 28 days annual leave pro rata.
- Other info: Embrace diversity and thrive in a company that values unique backgrounds and experiences.
- Why this job: Kickstart your retail leadership career in a supportive and inclusive environment focused on wellbeing.
- Qualifications: Previous retail experience and strong communication skills are essential.
At Holland & Barrett, we're trusted partners in helping people make health and wellness a way of life. As a Supervisor, you'll play an important role in creating an exceptional store experience by leading with confidence, supporting your team to grow and helping customers find the right products for their individual wellness journeys. If you're passionate about people, enjoy coaching others and thrive in a fast-paced retail environment, we'd love to hear from you. What you'll be doing
- Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
- Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
- Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
- Drive sales, stock availability, visual merchandising and operational excellence across the store.
- Support commercial performance through effective planning, cost control, compliance and safe working practices.
- Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.
Experience in retail or customer service, with the confidence to lead and inspire others. - Excellent communication skills and the ability to build positive relationships with colleagues and customers.
- A passion for health and wellness, with curiosity to keep learning and developing your product knowledge.
- Strong organisational skills and the ability to make sound decisions in a busy retail environment.
- Confidence using digital tools and technology to support customers and day-to-day store operations.
For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey. - 28 days' holiday, including bank holidays.
- Holiday purchase scheme.
- 24/7 Virtual GP access.
- Annual free at-home health testing kit (after 6 months' service).
- Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support.
- Workplace pension (auto-enrolment applies).
- Life assurance (2x salary, after 6 months' service).
- £50 colleague product allowance on Holland & Barrett products (after 6 months' service).
- 25% colleague discount in store and online.
- Access to cashback and discounts from a wide range of retailers.
- Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps.
- Cycle to Work scheme.
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Supervisor in Folkestone employer: Holland & Barrett
Holland & Barrett is an exceptional employer, offering a dynamic work environment in the North-East London region where you can thrive as a Designate Store Manager. With a strong focus on employee development, you'll receive comprehensive training and support to advance your career while enjoying generous benefits such as 28 days' holiday, virtual GP access, and a commitment to mental health support. Join a company that values diversity and inclusion, empowering you to make a meaningful impact in the health and wellness sector.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Folkestone
✨Tip Number 1
Familiarise yourself with Holland & Barrett's products and values. Understanding their commitment to health and wellness will help you connect with the brand during your interview, showcasing your passion for their mission.
✨Tip Number 2
Prepare examples from your previous retail experience that demonstrate your leadership skills. Highlight situations where you've successfully managed a team or resolved customer issues, as this will show your capability to thrive in a supervisory role.
✨Tip Number 3
Practice your communication skills by engaging in mock interviews with friends or family. Being able to articulate your thoughts clearly and confidently will make a strong impression on the hiring team.
✨Tip Number 4
Show your enthusiasm for continuous learning by researching the training programmes offered by Holland & Barrett. Mentioning your eagerness to pursue the 'Qualified to Advise' and 'Healthy Expert' qualifications can set you apart as a motivated candidate.
We think you need these skills to ace Supervisor in Folkestone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant retail experience and leadership skills. Use specific examples that demonstrate your ability to lead a team, manage stock, and provide excellent customer service.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for health and wellness, as well as your enthusiasm for the Supervisor role. Mention how your previous experiences align with Holland & Barrett's values and mission.
Highlight Relevant Skills:In your application, emphasise your organisational skills, communication abilities, and capacity to work under pressure. Provide examples of how you've successfully managed challenging situations in a retail environment.
Showcase Your Commitment to Learning:Mention your willingness to complete training programmes like 'Qualified to Advise' and 'Healthy Expert'. This shows your commitment to becoming a Health & Wellness specialist and aligns with the company's focus on employee development.
How to prepare for a job interview at Holland & Barrett
✨Show Your Passion for Customer Service
Holland & Barrett values exceptional customer service, so be sure to express your enthusiasm for helping customers. Share specific examples from your previous retail experience where you went above and beyond to assist a customer.
✨Demonstrate Leadership Skills
As a Supervisor, you'll be leading a team. Highlight any past experiences where you've successfully led or coached others. Discuss how you motivate your team and handle challenges in a fast-paced environment.
✨Prepare for Product Knowledge Questions
Familiarise yourself with Holland & Barrett's products and their health benefits. Be ready to discuss how you would advise customers on product choices, showcasing your commitment to becoming a Health & Wellness specialist.
✨Emphasise Your Organisational Skills
The role requires strong organisational and planning skills. Provide examples of how you've effectively managed tasks or projects in the past, especially in a retail setting, to demonstrate your ability to keep things running smoothly.
