Supervisor

Supervisor

London Full-Time No home office possible
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At a Glance

  • Tasks: Lead and coach a team while delivering exceptional customer service.
  • Company: Join Holland & Barrett, the largest health and wellness retailer in Europe.
  • Benefits: Enjoy £14.50 per hour, 25% discount, and 28 days annual leave pro rata.
  • Why this job: Kickstart your retail leadership career with training and growth opportunities.
  • Qualifications: Previous retail experience and excellent communication skills are essential.
  • Other info: Embrace a diverse workplace that celebrates unique backgrounds and experiences.

Overview £14.50 per hourDo you enjoy leading a team and helping others grow? Are you motivated by delivering great customer experiences and making a real difference in people\\\’s wellbeing? At Holland & Barrett, our Retail Supervisors play a key role in inspiring colleagues, driving performance, and ensuring every customer leaves feeling better than when they arrived.What You\’ll Do Lead by example, supporting your Store Manager to drive performance and achieve results.Coach and motivate colleagues to deliver exceptional customer service and develop their product knowledge.Maintain a customer-first culture across all aspects of store operations.Complete our Qualified to Advise training, so you can support customers with trusted expertise.Oversee stock management, ensuring availability, accuracy, and strong visual standards.Uphold high levels of compliance, safety, and operational excellence.Support commercial performance through cost control, sales focus, and team deployment.Identify opportunities to improve store efficiency and overall results.Who You Are A confident team player who leads by example and motivates others to succeed.Someone who communicates clearly, listens actively, and solves problems with a calm, practical approach.Curious and passionate about health, wellness, and helping others make positive choices.Adaptable and comfortable using technology to find information, support customers, and improve results.Experienced in retail or customer service, or ready to take the next step into a leadership role with full training and support.What We Offer Up to 28 days Annual Leave25% discount in store and online (plus free delivery)£/€50 Annual Product AllowanceLife AssuranceExclusive discounts on well-known brandsAccess to Wellhub with gyms, studios and wellbeing appsFree 24/7 confidential support through our Employee Assistance ProgrammeAnd more to support your personal and professional wellbeingHolland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart – making health and wellness a way of life for everyone.Ready to lead with purpose and make wellness your work? Apply today to join Holland & Barrett as a Supervisor and help us inspire healthier lives every day.

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Supervisor employer: Holland & Barrett

Holland & Barrett is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and growth. As a Supervisor, you will benefit from comprehensive training programmes, including accredited qualifications, alongside a generous 25% colleague discount and 28 days of annual leave pro rata. Join us in Surbiton, where your passion for health and wellness can flourish in a diverse and inclusive environment, empowering you to lead and inspire others while advancing your retail leadership career.
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Contact Detail:

Holland & Barrett Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Supervisor

✨Tip Number 1

Familiarise yourself with Holland & Barrett's products and values. Understanding their commitment to health and wellness will help you connect with the brand during interviews and demonstrate your passion for their mission.

✨Tip Number 2

Highlight your previous retail experience by preparing specific examples of how you've successfully led a team or improved customer service. This will show that you have the skills they are looking for in a Supervisor.

✨Tip Number 3

Practice your communication skills, especially in handling challenging situations. Role-playing common retail scenarios can help you articulate your problem-solving abilities effectively during the interview.

✨Tip Number 4

Be ready to discuss your organisational and planning skills. Think of examples where you've successfully managed multiple tasks or projects, as this is crucial for a Supervisor role in a fast-paced environment.

We think you need these skills to ace Supervisor

Retail Management
Customer Service Excellence
Team Leadership
Communication Skills
Organisational Skills
Sales Target Achievement
Stock Management
Health and Safety Compliance
Problem-Solving Skills
Flexibility and Agility
Product Knowledge
Training and Development
Ability to Work Under Pressure
Passion for Health and Wellness

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant retail experience and leadership skills. Emphasise any previous roles where you demonstrated excellent customer service and team management.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for health and wellness, as well as your enthusiasm for the Supervisor role. Mention specific examples of how you've successfully led teams or improved customer experiences in past positions.

Highlight Relevant Skills: In your application, clearly outline your organisational and planning skills. Provide examples of how you've handled challenging situations in fast-paced environments, as this is crucial for the role.

Showcase Your Commitment to Training: Mention your willingness to engage in training programmes like 'Qualified to Advise' and 'Healthy Expert'. This shows your commitment to becoming a Health & Wellness specialist and aligns with the company's values.

How to prepare for a job interview at Holland & Barrett

✨Show Your Passion for Customer Service

Holland & Barrett values customer service highly, so be sure to express your enthusiasm for helping customers. Share specific examples from your previous retail experience where you went above and beyond to assist a customer.

✨Demonstrate Leadership Skills

As a Supervisor, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed or coached a team in the past. Highlight any relevant training or qualifications you have.

✨Prepare for Situational Questions

Expect questions that assess your ability to handle pressure and challenging situations. Think of scenarios where you had to think on your feet or resolve conflicts, and be ready to explain how you managed those situations effectively.

✨Familiarise Yourself with Health and Wellness Products

Since Holland & Barrett is focused on health and wellness, it’s beneficial to have a good understanding of their products. Research their offerings and be prepared to discuss how you can contribute to their mission of promoting healthier lifestyles.

Supervisor
Holland & Barrett
Location: London
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