At a Glance
- Tasks: Lead a team, inspire colleagues, and ensure exceptional customer experiences.
- Company: Join Holland & Barrett, a leader in health and wellness retail.
- Benefits: Enjoy up to 28 days annual leave, discounts, and wellbeing support.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Retail experience or a passion for leadership and customer service.
The predicted salary is between 30000 - 30000 £ per year.
Permanent Store Location: High Street, West Wickham
Working Pattern: 18 hours per week
Hourly Rate: £14.52 per hour
Do you enjoy leading a team and helping others grow? Are you motivated by delivering great customer experiences and making a real difference in people's wellbeing? At Holland & Barrett, our Retail Supervisors play a key role in inspiring colleagues, driving performance, and ensuring every customer leaves feeling better than when they arrived.
What You’ll Do
- Lead by example, supporting your Store Manager to drive performance and achieve results.
- Coach and motivate colleagues to deliver exceptional customer service and develop their product knowledge.
- Maintain a customer-first culture across all aspects of store operations.
- Complete our Qualified to Advise training, so you can support customers with trusted expertise.
- Oversee stock management, ensuring availability, accuracy, and strong visual standards.
- Uphold high levels of compliance, safety, and operational excellence.
- Support commercial performance through cost control, sales focus, and team deployment.
- Identify opportunities to improve store efficiency and overall results.
Who You Are
- A confident team player who leads by example and motivates others to succeed.
- Someone who communicates clearly, listens actively, and solves problems with a calm, practical approach.
- Curious and passionate about health, wellness, and helping others make positive choices.
- Adaptable and comfortable using technology to find information, support customers, and improve results.
- Experienced in retail or customer service, or ready to take the next step into a leadership role with full training and support.
What We Offer
- Up to 28-days Annual Leave
- 25% discount in store and online (plus free delivery)
- £/€50 Annual Product Allowance
- Life Assurance
- Exclusive discounts on well-known brands
- Access to ‘Wellhub' with gyms, studios and wellbeing apps
- Free 24/7 confidential support through our Employee Assistance Programme
Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart – making health and wellness a way of life for everyone.
Supervisor employer: Holland & Barrett
Holland & Barrett is an exceptional employer that prioritises the growth and wellbeing of its employees while fostering a vibrant and inclusive work culture. Located in the heart of West Wickham, our Retail Supervisors enjoy a supportive environment with comprehensive training, generous benefits including up to 28 days of annual leave, and exclusive discounts, all aimed at enhancing both personal and professional development. Join us in making a meaningful impact on customers' lives while being part of a team that values your contributions and encourages your passion for health and wellness.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time researching Holland & Barrett. Check out their social media and website to understand their values and what they stand for. This will help you connect with the team during your chat.
✨Tip Number 2
Practice your leadership stories! Think of examples where you've led a team or helped someone grow. Be ready to share these during your interview to show how you embody the qualities they're looking for in a Supervisor.
✨Tip Number 3
Show your passion for health and wellness! Since Holland & Barrett is all about helping others make positive choices, be sure to express your enthusiasm for health and wellness during your interview. Share any personal experiences that highlight this passion.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you can find all the latest roles there!
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Leadership Skills:When writing your application, make sure to highlight any experience you have in leading teams or coaching others. We want to see how you inspire and motivate those around you!
Customer First Mindset:Emphasise your commitment to delivering exceptional customer service. Share examples of how you've gone above and beyond to ensure customers leave happy, as this is key to our culture at Holland & Barrett.
Be Yourself:Let your personality shine through in your application! We value authenticity and want to know what makes you passionate about health and wellness. Don’t be afraid to share your story with us.
Apply Through Our Website:Make sure to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Holland & Barrett
✨Know the Company Inside Out
Before your interview, take some time to research Holland & Barrett. Understand their values, mission, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples from your past experiences where you've successfully motivated a team or improved customer service. Be ready to discuss how you can inspire colleagues and drive performance.
✨Emphasise Customer Service Excellence
Holland & Barrett places a strong emphasis on customer experience. Think of specific instances where you've gone above and beyond for a customer. Highlight your ability to maintain a customer-first culture and how you can contribute to that in the store.
✨Be Ready to Discuss Compliance and Efficiency
Familiarise yourself with stock management and operational excellence. Be prepared to talk about how you would uphold high compliance standards and identify opportunities for improving store efficiency. This shows you're proactive and understand the importance of these aspects in retail.
