Supervisor

Supervisor

Durham Full-Time
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At a Glance

  • Tasks: Lead and coach a team while delivering top-notch customer service.
  • Company: Join the largest UK Health and Wellness Retailer and kickstart your leadership journey.
  • Benefits: Enjoy a competitive salary, 25% discount, and 28 days of annual leave.
  • Why this job: Be part of a diverse team that values wellbeing and personal growth.
  • Qualifications: Previous retail experience and strong communication skills are essential.
  • Other info: Embark on accredited training programs to become a Health & Wellness specialist.

Are you passionate about customer service? Keen to start your retail leadership career with the largest UK Health and Wellness Retailer?

Our Retail Supervisors are our next generation of leaders, and we’ll provide you with all the tools to progress. You’ll assist in leading and coaching our Store Colleagues and act as a role model for world class customer service.

You will assist in driving financial performance with sales targets, maintain stock accuracy and ensure full compliance with health and safety.

To become a Health & Wellness specialist you’ll embark on a training programme that includes our "Qualified to Advise" and "Healthy Expert" qualifications which are accredited by our awarding body to Level 2 and Level 3.

  • Previous retail experience

  • Organisation and planning skills to lead a team of colleagues daily

  • Excellent communication

  • The ability to work under pressure and handle challenging situations in a fast-paced retail environment

  • Passion and enthusiasm for our products

  • The ability to complete regular computer-based training to ensure exceptional product knowledge

  • The ability to be agile and flexible to multi-task and achieve the best results

We’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues unique and varying experiences, backgrounds, identities, and cultures – I am me, we are H&B.

Salary: £12.80 per hour, 25% colleague discount, 28-days annual leave pro rata

Supervisor employer: Holland & Barrett

Join a dynamic team at the largest UK Health and Wellness Retailer, where your passion for customer service can flourish into a rewarding retail leadership career. We offer comprehensive training programs, including accredited qualifications, to ensure your growth as a Health & Wellness specialist. With a strong commitment to diversity and inclusion, alongside competitive benefits like a 25% colleague discount and generous annual leave, we create an empowering work culture that celebrates every individual's unique contributions.
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Contact Detail:

Holland & Barrett Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Supervisor

✨Tip Number 1

Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing world-class service.

✨Tip Number 2

Familiarize yourself with the company's products and services before your interview. Being knowledgeable about what they offer will not only impress your interviewers but also show that you're genuinely interested in becoming a Health & Wellness specialist.

✨Tip Number 3

Highlight your leadership skills by discussing any experience you have in coaching or mentoring others. Even if it's informal, showing that you can lead and inspire a team will align well with the role of a Supervisor.

✨Tip Number 4

Prepare to discuss how you handle pressure and challenging situations. Retail can be fast-paced, so sharing strategies you've used to maintain composure and achieve results will demonstrate your readiness for the role.

We think you need these skills to ace Supervisor

Customer Service Excellence
Leadership Skills
Coaching and Mentoring
Sales Target Achievement
Stock Management
Health and Safety Compliance
Organizational Skills
Effective Communication
Problem-Solving Under Pressure
Product Knowledge
Agility and Flexibility
Team Collaboration
Retail Experience
Training and Development

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Supervisor position. Highlight key responsibilities and required skills, such as customer service passion and leadership abilities, to tailor your application.

Showcase Relevant Experience: In your CV and cover letter, emphasize any previous retail experience you have. Provide specific examples of how you've successfully led a team or improved customer service in past roles.

Demonstrate Your Skills: Highlight your organization and planning skills in your application. Mention situations where you effectively managed a team under pressure, showcasing your ability to handle challenging situations in a fast-paced environment.

Align with Company Values: Familiarize yourself with the company's EPIC values (Expertise, Pioneering, Inclusive, Caring). In your application, reflect on how your personal experiences and values align with theirs, emphasizing your commitment to diversity and inclusion.

How to prepare for a job interview at Holland & Barrett

✨Show Your Passion for Customer Service

Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns with the company's focus on world-class service.

✨Demonstrate Leadership Skills

Highlight any past experiences where you've led a team or coached colleagues. Discuss your approach to motivating others and how you handle challenges, as this role requires strong leadership capabilities.

✨Prepare for Situational Questions

Expect questions that assess your ability to work under pressure and manage difficult situations. Prepare examples from your past experiences that showcase your problem-solving skills and ability to stay calm in fast-paced environments.

✨Emphasize Your Commitment to Learning

Since the role includes a training program for qualifications, express your eagerness to learn and grow within the company. Mention any relevant training or certifications you've completed in the past to demonstrate your commitment to professional development.

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