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- Tasks: Lead user research projects to enhance internal digital tools for our team.
- Company: Holland & Barrett is a trusted health brand, focused on quality wellness products.
- Benefits: Enjoy 25 days holiday, flexible hours, and a 25% discount on all products.
- Why this job: Join a passionate team, drive impactful change, and grow your UX skills.
- Qualifications: Experience in user research, strong communication skills, and a portfolio of impactful work.
- Other info: Opportunity for continuous learning and collaboration with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
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Recruitment Team Lead – Digital, Tech & Wellness Solutions at Holland & Barrett
The Company
Holland & Barrett is one of the nation\’s most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.
About Product at Holland & Barrett
We\’re looking for someone who has experience working with internal systems and users, or B2B experience and will join our dynamic team on a 12-month full-time contract.. You\’ll be conducting research for our Firm Foundations product team, responsible for building and maintaining the technology our colleagues and suppliers use to interact with Holland & Barrett.
Holland & Barrett International is striving to be the world\’s leading health and wellness business. Currently the largest in Europe and growing in other markets, our mission is to add quality years to life through the products and services we provide.
What you\’ll be doing:
- Plan and execute end-to-end user research projects for internal digital tools used by our colleagues in commercial, supply chain and distribution centre areas, including planning, recruiting, conducting studies, analyzing data, and delivering actionable insights that contributes to business outcomes.
- Collaborate with product managers, designers, engineers, and business stakeholders to define research goals and translate them into research plans.
- Apply a variety of research methods, such as interviews, surveys, usability tests, field studies, and ethnographic research, to uncover user needs and pain points, build a holistic understanding of the internal tool ecosystem.
- You\’ll be influential in your team, increasing customer centricity and building foundational knowledge of users for teams with previously limited exposure to user research.
- Analyse qualitative and quantitative research data to identify trends, patterns, and actionable insights that inform design and product improvements.
- Present research findings and recommendations to cross-functional teams and senior management, effectively communicating complex ideas and insights in a clear and concise manner.
- Facilitate stakeholder workshops to leverage your insights and bring the user\’s voice to the heart of the product development process.
- Join a team of 4 passionate researchers working on the customer experience, fostering a culture of continuous learning and development within the UX research and design team. We have offsites every quarter to get together as a team and build on our research and design strategy for the year ahead.
Skills and experience required for this role:
- You\’re a proactive and confident collaborator; you can easily engage with senior stakeholders, and you\’re not fazed by complex challenges including navigating the realities of internal tools and their ecosystems.
- You\’re comfortable operating independently and you\’re excited to hit the ground running. You\’re used to navigating a complex product environment.
- You\’ve got a strong portfolio of well crafted, impactful research work (qualitative and quantitative skills) preferably within ecommerce, you can clearly speak to the impact your past research has had.
- You\’re a passionate communicator, you approach communicating your research with creativity and a focus on the end user\’s needs, and how they relate and contribute to business outcomes, objectives or strategic focus.
- You can handle multiple projects and alongside other research operations roles, such as creating a recruitment strategy for internal users.
- Ideally you have previous experience with B2B / internal tools and working closely with internal users. Building bridges and connections between product teams and internal users will be your day to day.
Even if you feel you don\’t meet all the above criteria, we would still like to hear from you and receive your application.
- Company pension contributions
- Your wellbeing is paramount, so you\’ll have a base of 25 holiday days (pro rata), fully flexible bank holidays, and the ability to purchase additional holiday days.
- Learning and Development at Holland & Barrett is an excellent foundation for long-term career growth.
- Epic Extras gives you access to exclusive benefits, free advice, and savings from a range of retailers and providers.
- Stay healthy with Discounted Products – from day one you\’ll get a 25% colleague discount on anything you buy at H&B, plus access to other regular promotions.
- We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.
- Mental Health First Aiders – we have lots of qualified Mental Health First Aiders because it\’s all about your health & wellbeing.
- Stay active in our onsite gyms when you visit our Nuneaton Hub or Burton Fulfilment Centre!
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Retail Health and Personal Care Products and Wellness and Fitness Services
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Senior UX Researcher employer: Holland & Barrett
Contact Detail:
Holland & Barrett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Researcher
✨Tip Number 1
Familiarise yourself with Holland & Barrett's internal tools and systems. Understanding the specific challenges and user needs related to these tools will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Holland & Barrett, especially those in UX research or product management roles. They can provide valuable insights into the company culture and expectations for the Senior UX Researcher position.
✨Tip Number 3
Prepare to discuss your past research projects in detail, focusing on how your findings influenced product decisions. Be ready to showcase your ability to communicate complex ideas clearly, as this is crucial for the role.
✨Tip Number 4
Engage with Holland & Barrett's online presence, including their social media and website. This will not only give you a better understanding of their brand but also allow you to reference specific initiatives or values during your discussions.
We think you need these skills to ace Senior UX Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX research, especially with internal tools or B2B environments. Use specific examples that demonstrate your ability to conduct user research and analyse data.
Craft a Compelling Cover Letter: In your cover letter, express your passion for user experience and how it aligns with Holland & Barrett's mission. Mention your collaborative skills and how you can contribute to their dynamic team.
Showcase Your Portfolio: Include a link to your portfolio that showcases impactful research projects. Highlight case studies that illustrate your qualitative and quantitative research skills, particularly in e-commerce settings.
Prepare for Interviews: If selected for an interview, be ready to discuss your research methodologies and how you've applied insights to improve products. Prepare to share examples of how you've engaged with stakeholders and communicated complex ideas effectively.
How to prepare for a job interview at Holland & Barrett
✨Showcase Your Research Portfolio
Make sure to bring a strong portfolio that highlights your impactful research work. Be prepared to discuss specific projects, the methodologies you used, and how your findings influenced design decisions or business outcomes.
✨Understand the Company Culture
Familiarise yourself with Holland & Barrett's mission and values. Demonstrating an understanding of their commitment to health and wellness will show that you're aligned with their goals and can contribute positively to their team.
✨Prepare for Collaborative Scenarios
Since the role involves working closely with product managers, designers, and engineers, think of examples where you've successfully collaborated in the past. Be ready to discuss how you handle feedback and incorporate it into your research.
✨Communicate Clearly and Creatively
Practice presenting complex ideas in a clear and concise manner. Use storytelling techniques to convey your research findings, focusing on how they relate to user needs and business objectives, which is crucial for engaging senior stakeholders.
