At a Glance
- Tasks: Analyse customer behaviour and retention trends to enhance engagement.
- Company: Join Holland & Barrett, Europe's leading health and wellness retailer.
- Benefits: Enjoy a health cash plan, discounts, and flexible working arrangements.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a transforming business while developing your analytics skills.
- Qualifications: Experience in data analytics, strong SQL skills, and a degree in a quantitative subject.
The predicted salary is between 35000 - 45000 £ per year.
About the role
At Holland & Barrett, we’re on a mission to make health and wellness a way of life for everyone. As Europe’s leading health and wellness retailer, we combine over 150 years of trusted expertise with bold ambition for the future. We are looking for a Retention Analyst to join our Customer Growth Analytics team and help shape how we engage, retain and understand our customers. You’ll work at the heart of CRM, loyalty and lifecycle marketing — turning data into meaningful insights that improve customer experiences and support long‑term growth. This is an exciting opportunity to work with modern tools, collaborate across teams and make a visible impact in a business going through major transformation.
Location & Working arrangement
London, UK | Full Time. We offer hybrid working, with an expectation that you’ll be present at our London office for a minimum of 2 days per week.
What you’ll be doing
- Partnering with CRM, Loyalty and Marketing teams to understand customer behaviour and retention trends
- Building clear, impactful dashboards and reports that support business decisions
- Analysing campaign performance, customer journeys and loyalty programme engagement
- Writing SQL queries to extract, transform and analyse large datasets
- Supporting A/B testing and post-campaign analysis to improve customer engagement
- Collaborating with analysts, BI developers and product teams to deliver data‑led solutions
- Contributing to sprint planning and analytics delivery across projects
- Continuously developing your skills with support from experienced colleagues and a modern analytics environment
Key requirements
- Experience working in a data or analytics role, ideally within CRM, loyalty or marketing analytics
- Strong SQL skills and confidence working with large datasets
- The ability to translate data into clear, actionable insights for different audiences
- Experience building dashboards and visualisations, ideally in Metabase or similar tools
- A collaborative approach and confidence working with cross‑functional teams
- Strong organization skills and the ability to manage priorities independently
- A degree in a quantitative subject such as Mathematics, Statistics, Economics, Engineering or Computer Science
What we offer
- Health Cash Plan
- Life Assurance
- Incentive Scheme – Based on company & personal performance
- Virtual GP
- Private Medical care
- FREE at‑home blood test kit
- Holiday Purchase option
- Pension Contribution scheme
- Access to ‘Wellhub' with gyms, studios and wellbeing apps
- 25% Colleague Discount with FREE Standard Delivery
- Exclusive Discounts from a wide range of partners
- £/€50 Annual Product Allowance to spend in store
Learning & Development
Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library.
Inclusion & accessibility statement
At Holland & Barrett, we value diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from people of all backgrounds, experiences and perspectives. If you need any adjustments or support during the recruitment process, please let us know — we’ll be happy to help.
Retention Analyst (40697) employer: Holland & Barrett
Holland & Barrett is an exceptional employer, offering a vibrant work culture that prioritises health and wellness while fostering employee growth through continuous learning opportunities. Located in London, our hybrid working model allows for flexibility, and our commitment to diversity ensures that every team member can thrive. Join us to make a meaningful impact in the health and wellness sector, supported by a range of wellbeing benefits and a collaborative environment.
