Marketplace Account Manager in Nuneaton

Location: We offer hybrid working, with an expectation that you’ll be present at one of our Holland & Barrett offices in London (W1G 9DQ) or Nuneaton (CV10 7RH) for a minimum of 2 days per week. You’ll need to spend at least one day in Nuneaton, which is Head office.

The Role: This isn’t a strategy role where you’ll spend your days in meetings talking about growth. It’s a doing role. You’ll be the one actually driving it.

What You’ll Actually Be Doing:

• Owning the Marketplace strategy and driving growth across new and existing ranges.
• Building and nurturing supplier relationships that go beyond transactional – think strategic partnerships that unlock stock depth, speed to site, and killer listings.
• Using data like a pro to spot trends, optimise performance, and make decisions that move the needle.
• Collaborating with commercial, digital, UX, product, and ops teams to ensure our Marketplace feels seamless to customers and aligned with our wider strategy.
• Forecasting demand, managing replenishment, and finding smart ways to shift excess inventory.
• Making sure our Marketplace doesn’t just grow – it thrives.

How We’ll Know You’re Delivering:

• Marketplace sales are up. Way up.
• Our product listings are optimised, our conversion rates are climbing, and our customers are coming back for more.
• Suppliers love working with us – and we’re their first call when they’ve got something new.
• Our Marketplace complements our core range, not competes with it.
• You’re the go‑to person for insights, ideas, and action.

Location: We ask for 2 days a week in the office. You’ll need to be in Nuneaton at least 1 day a week. Your second office day can be Nuneaton or London – whichever works best for you. Plenty of the digital team split their time between both, so you won’t be the only one travelling.

The Person: What we’re looking for in you?

• Good e‑commerce acumen – you understand how online retail actually works: trading levers, stock and pricing dynamics, conversion drivers, and what it takes to move customers from browse to buy.
• Proven success managing marketplaces with measurable impact on sales, traffic, and conversion.
• Confident using data and analytics tools (Google Analytics, Tableau, or Looker) to drive trading and commercial decisions.
• Skilled in promotional planning and trading cycle management, including campaign execution and performance optimisation.
• Experienced in vendor and marketplace management, driving profitability through effective assortment, pricing, and content.
• Commercially focused mindset, able to interpret trading performance and act quickly on opportunities.
• Strong communication and stakeholder management skills, with the ability to influence across teams and functions.

Benefits:

• The salary’s competitive – we’ll talk numbers early.
• 25 days of holiday + 8 Bank holidays.
• 25% staff discount across our range – plus free online delivery – so you can live the wellness you help deliver.
• Pension contributions – because future‑you deserves a break.
• Free wellness diagnostic tests – knowing your health is the first step to improving it.
• Exclusive discounts on wellness services, gym memberships, and more.
• Perks from other retailers – discounts, advice, and savings from brands you actually use.
• A culture of wellbeing – from mental health support to menopause coaching, we’re serious about helping you feel your best.