At a Glance
- Tasks: Lead high-quality IT service delivery and drive continuous improvement.
- Company: Join Holland & Barrett, a leader in health and wellness technology.
- Benefits: Enjoy 33 days holiday, private medical insurance, and a £50 product allowance.
- Other info: Hybrid working with excellent career growth opportunities and a commitment to inclusivity.
- Why this job: Make a real impact in transforming IT services for colleagues and customers.
- Qualifications: Experience in IT Service Management and strong stakeholder management skills.
The predicted salary is between 55000 - 65000 £ per year.
Hybrid | Nuneaton or London
We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in Nuneaton or London for a minimum of two days per week.
Help shape the future of IT service delivery.
At Holland & Barrett, we're transforming the way technology supports our colleagues and customers.
As we modernise our IT landscape, we're moving from a reactive support model to a proactive, data‑driven approach—and we're looking for a Service Delivery Manager to help lead that journey.
You’ll play a key role in ensuring our IT services are reliable, efficient and continually improving, while building strong relationships across the business and with our technology partners.
- What you'll be doing
- Lead the delivery of high‑quality IT services, ensuring agreed service levels and operational performance are achieved.
- Act as the primary relationship manager between IT Operations and the business, providing clear communication and trusted stakeholder support.
- Drive continual service improvement through data, insight and proactive service management.
- Oversee incident, problem, change, request and transition processes, ensuring services remain stable and resilient.
- Manage supplier and vendor performance, holding partners accountable for delivering excellent service.
- Identify operational risks and implement improvements that enhance resilience and minimise disruption.
- Support the successful transition of new and changed services into business‑as‑usual operations.
- Produce meaningful service reporting and performance insights to support informed decision‑making.
- What you'll bring
- Experience in IT Service Management, with a strong understanding of ITIL best practices.
- A background in Incident, Major Incident or Service Delivery Management.
- Experience managing third‑party suppliers and driving service improvements.
- Strong stakeholder management skills, with the ability to influence and build trusted relationships at all levels.
- Excellent analytical and problem‑solving skills, with a proactive approach to identifying opportunities for improvement.
- Strong communication and organisational skills, with the ability to manage multiple priorities.
- Experience with Jira, Confluence, Dev Ops or Transition Management would be advantageous.
- ITIL Foundation certification is desirable.
Benefits
- 33 days’ holiday, including bank holidays
- Holiday purchase scheme
- 24/7 Virtual GP access
- Private medical insurance – single cover (after 12 months’ service)
- Annual free at‑home health testing kit (after 6 months’ service)
- Access to our Employee Assistance Programme and a network of Mental Health First Aiders
- Workplace pension with employer contribution
- Life assurance (2x salary, after 6 months’ service)
- £50 colleague product allowance on Holland & Barrett products (after 6 months’ service)
- 25% colleague discount in store and online, with free delivery on online orders
- Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
- Cycle to Work scheme
Ready to make an impact? If you're passionate about delivering exceptional IT services, building strong partnerships and driving continuous improvement, we'd love to hear from you.
Inclusion & Accessibility
We’re committed to creating an inclusive workplace where everyone feels they belong.
We welcome applications from people of all backgrounds, experiences and identities.
If you need any adjustments during the recruitment process, we’ll be happy to support you.
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IT Service Delivery Manager in Nuneaton employer: Holland & Barrett
Holland & Barrett in Oxford is an exceptional employer that prioritises the well-being of its employees while fostering a vibrant and supportive work culture. With generous benefits such as up to 28 days of annual leave and product discounts, the company encourages personal and professional growth, making it an ideal place for those passionate about health and wellness to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager in Nuneaton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Holland & Barrett values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Holland & Barrett might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Holland & Barrett!
✨Direct Apply to Holland & Barrett
Let's not forget to apply directly through the Holland & Barrett website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Manager in Nuneaton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Holland & Barrett.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Holland & Barrett. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Holland & Barrett
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
