At a Glance
- Tasks: Manage major incidents and ensure smooth tech service recovery.
- Company: Join Holland & Barrett, a leader in health and wellness.
- Benefits: 33 days holiday, private medical insurance, and gym discounts.
- Other info: Inclusive workplace with great career growth opportunities.
- Why this job: Be part of a dynamic IT team making a real impact.
- Qualifications: Experience in incident management and strong communication skills.
The predicted salary is between 50000 - 60000 £ per year.
At Holland & Barrett, we're on a mission to make health and wellness a way of life for everyone. As Incident Manager, you'll play a key role in keeping our technology services running smoothly and supporting our colleagues across the business when issues arise. This is an opportunity to join a fast-paced IT Operations team where your calm approach, clear communication and problem‑solving mindset will help minimise disruption and improve service performance across our business.
Location & Working Arrangement: London or Nuneaton, United Kingdom | Full‑time. We offer hybrid working, with an expectation that you'll be present at one of our Holland & Barrett offices in London or Nuneaton for a minimum of 2 days per week.
What you’ll be doing:
- Taking ownership of Major Incidents from identification through to resolution, ensuring services are restored as quickly and effectively as possible.
- Leading incident bridge calls, coordinating technical teams and driving actions to keep recovery activity moving at pace.
- Providing clear, timely and confident communication to stakeholders across the business during live incidents.
- Assessing business impact, setting priorities and escalating issues where appropriate to minimise disruption for colleagues and customers.
- Supporting Problem Management activity by contributing to root cause analysis, post‑incident reviews and preventative actions.
- Monitoring incident trends, service performance and SLA adherence to identify opportunities for improvement.
- Working closely with internal technology teams, suppliers and service partners to strengthen operational resilience and reduce recurring issues.
- Helping improve Incident Management processes, reporting and governance across IT Operations.
- Supporting a culture of continuous improvement by identifying smarter ways of working and improving response effectiveness.
What you’ll bring:
- Proven experience managing or coordinating Major Incidents within a fast‑paced IT or operational environment.
- Strong understanding of Incident Management principles, service operations and escalation management.
- Confidence leading discussions and coordinating multiple technical and business teams during high‑pressure situations.
- Excellent communication skills, with the ability to provide clear updates to both technical and non‑technical stakeholders.
- Strong organisational skills, with the ability to prioritise effectively and manage competing demands.
- A calm, solutions‑focused approach, with the ability to make informed decisions under pressure.
- Experience analysing incident data, identifying trends and supporting continuous service improvement initiatives.
- Strong relationship‑building skills and experience working with third‑party suppliers and support partners.
- Familiarity with ITSM platforms such as Jira Service Management, along with reporting or dashboard tools, would be beneficial.
- ITIL certification or knowledge of ITIL practices would be advantageous.
Benefits:
- 33 days holiday, including bank holidays, plus holiday purchase scheme.
- Private medical insurance – single cover (after 12 months' service).
- 24/7 Virtual GP access and annual at‑home health testing kit.
- Workplace pension with employer contribution.
- Life assurance (2x salary, after 6 months' service).
- £50 colleague product allowance on Holland & Barrett products (after 6 months' service).
- 25% colleague discount, plus free delivery on online orders.
- Free Wellhub membership with discounted access to gyms, studios and wellbeing apps.
- Access to cashback and discounts from a wide range of retailers.
- Cycle to Work scheme.
- Employee Assistance Programme and Mental Health First Aiders for support when you need it.
Inclusion & Accessibility Statement:
At Holland & Barrett, we're committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds, experiences and identities. If you need any adjustments or support during the recruitment process, please let us know and we'll be happy to help.
Incident Manager (40538) in Nuneaton employer: Holland & Barrett
At Holland & Barrett, we pride ourselves on fostering a dynamic and inclusive work environment that prioritises employee wellbeing and professional growth. As an Incident Manager in our London or Nuneaton offices, you'll benefit from a hybrid working model, generous holiday allowance, and access to comprehensive health resources, all while contributing to our mission of promoting health and wellness. Join us to be part of a supportive team that values clear communication, continuous improvement, and the opportunity to make a meaningful impact across the business.
StudySmarter Expert Advice🤫
We think this is how you could land Incident Manager (40538) in Nuneaton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Holland & Barrett values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Holland & Barrett might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Holland & Barrett!
✨Direct Apply to Holland & Barrett
Let's not forget to apply directly through the Holland & Barrett website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Incident Manager (40538) in Nuneaton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Holland & Barrett.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Holland & Barrett. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Holland & Barrett
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
