At a Glance
- Tasks: Lead a dynamic store team and enhance customer experience in a vibrant retail environment.
- Company: Join Holland & Barrett, a leader in health and wellness retail.
- Benefits: Enjoy a competitive salary, performance bonuses, and exclusive discounts.
- Other info: Flexible working hours and a supportive, inclusive workplace culture.
- Why this job: Make a real impact on community health while developing your leadership skills.
- Qualifications: Proven leadership experience and a passion for health and wellness.
The predicted salary is between 37000 - 37000 £ per year.
Job Type: Permanent.
Store Location: Surrey Quays Shopping Centre, Redriff Road.
Working Pattern: 38.75 hours per week.
Salary: Up to £37,000 per annum (depending on experience).
Holland & Barrett is looking for a Retail Store Manager to lead teams, drive customer experience, and enhance community health.
Responsibilities
- Lead and develop a high‑performing store team, driving engagement, motivation and results.
- Recruit, coach and retain talent to build a culture of learning and performance.
- Create a customer‑first environment that delivers an exceptional experience every time.
- Drive commercial success through effective management of sales, profit and loss, and store operations.
- Maintain strong stock accuracy, availability and visual presentation standards.
- Ensure compliance with company policies, operational standards and health & safety requirements.
- Execute marketing, promotions and planograms with precision and consistency.
- Champion the use of technology to enhance both team performance and customer experience.
- Collaborate with the Regional Manager and peers to share best practice and deliver regional success.
- Complete Qualified to Advise training, so you can support customers with trusted expertise.
Qualifications
- Proven leadership experience managing teams and store operations in a retail environment.
- Commercially focused with a strong understanding of financial performance and business drivers.
- Confident communicator who leads with integrity and brings out the best in others.
- Analytical and solutions‑oriented, with the ability to make data‑driven decisions.
- Passionate about health, wellness and developing your team to become trusted experts.
- Adaptable and organised, able to balance priorities in a fast‑paced environment.
Benefits
- Monthly Performance Bonus.
- Up to 28 days Annual Leave.
- 25% discount in store and online (plus free delivery).
- £/€50 Annual Product Allowance.
- Life Assurance.
- Exclusive discounts on well‑known brands.
- Access to Wellhub with gyms, studios and wellbeing apps.
- Free 24/7 confidential support through our Employee Assistance Programme.
- And so many more to support your personal and professional wellbeing.
Employment Terms
- Salary: Up to £37,000 per annum (depending on experience).
- Working pattern: 38.75 hours per week.
- Full‑time permanent position at Surrey Quays Shopping Centre, Redriff Road.
Equal Opportunity Statement
Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues.
Store Manager (40833) in London employer: Holland & Barrett
Holland & Barrett is an exceptional employer, offering a vibrant work culture at the Surrey Quays Shopping Centre where you can lead a passionate team dedicated to enhancing community health. With a strong focus on employee growth, you will benefit from comprehensive training, generous annual leave, and exclusive discounts, all while being part of a company that values diversity and inclusivity. Join us to make a meaningful impact in retail while enjoying a supportive environment that prioritises your personal and professional wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager (40833) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Holland & Barrett, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Holland & Barrett!
We think you need these skills to ace Store Manager (40833) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Holland & Barrett, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Holland & Barrett and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Holland & Barrett that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Holland & Barrett
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
