At a Glance
- Tasks: Lead and inspire retail teams to deliver exceptional results and customer service.
- Company: Join Holland & Barrett, a leader in health and wellness with a supportive culture.
- Benefits: Enjoy up to 28 days annual leave, discounts, and access to wellbeing resources.
- Other info: Flexible travel required; great opportunity for career growth within the company.
- Why this job: Make a real impact on customers' lives while developing your leadership skills.
- Qualifications: Experience in retail or hospitality management with strong team leadership skills.
The predicted salary is between 41900 - 41900 £ per year.
Job Type: Permanent; Regional Location: Oxford Street, London; Working Pattern: 38.75 hours per week; Salary: Up to £41,900 per annum (depending on experience).
Are you an experienced retail or hospitality manager who thrives on driving results and developing high-performing teams? Do you enjoy stepping into new challenges and making an impact from day one? At Holland & Barrett, our Designate Store Managers are trusted leaders who play a vital role in supporting and shaping success across the region. You'll bring your experience, adaptability, and leadership strength to stores that need your expertise, ready to take the reins when a Store Manager role becomes available.
Responsibilities
- Lead and inspire store teams across your region to deliver outstanding results and exceptional customer service.
- Step in to support stores where your leadership makes the biggest impact — from driving commercial performance to coaching and developing teams.
- Champion a culture that puts customers first and promotes healthier, happier living.
- Ensure operational excellence across compliance, stock accuracy, and visual standards.
- Collaborate closely with Store and Regional Managers to deliver consistent performance and drive regional goals.
- Support with recruitment, training, and team development to build capability and engagement across the network.
- Oversee marketing campaigns, promotions, and planogram execution to maintain high brand standards.
- Complete our Qualified to Advise training to enhance your ability to support customers with trusted expertise.
Who you are
- A confident and experienced retail or hospitality leader who can hit the ground running.
- Skilled in leading teams, driving performance, and delivering commercial success.
- A strong communicator who leads by example, coaching others to achieve their best.
- Organised, adaptable, and comfortable managing multiple priorities across different stores.
- Passionate about wellbeing and making a real difference to customers' lives.
- Flexible to travel within your region and ready to step into a permanent Store Manager position when it arises.
What we offer
- Up to 28-days Annual Leave.
- 25% discount in store and online (plus free delivery).
- £/€50 Annual Product Allowance.
- Exclusive discounts on well-known brands.
- Access to ‘Wellhub' with gyms, studios and wellbeing apps.
- Free 24/7 confidential support through our Employee Assistance Programme.
- And so much more to support your personal and professional wellbeing.
Equal Opportunity Statement
Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart – making health and wellness a way of life for everyone.
Designate Manager (40819) in London employer: Holland & Barrett
Holland & Barrett is an exceptional employer located in the vibrant Oxford Street, London, offering a dynamic work environment where experienced retail and hospitality leaders can thrive. With a strong focus on employee wellbeing, we provide generous benefits such as up to 28 days of annual leave, exclusive discounts, and access to wellness resources, all while fostering a culture of inclusivity and personal growth. Join us to make a meaningful impact in the community and develop your career in a supportive and engaging atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Designate Manager (40819) in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Holland & Barrett, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Holland & Barrett!
We think you need these skills to ace Designate Manager (40819) in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Holland & Barrett, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Holland & Barrett and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Holland & Barrett that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Holland & Barrett
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
