IT Incident & Problem Management Lead

IT Incident & Problem Management Lead

Full-Time 60000 - 80000 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead the IT Operations team to minimise service disruptions and enhance operational resilience.
  • Company: Join Holland Barrett, a leader in health and wellness.
  • Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
  • Other info: Dynamic work environment with a focus on teamwork and innovation.
  • Why this job: Make a real difference by improving IT processes and leading a high-performing team.
  • Qualifications: Extensive experience in IT Incident Management and strong communication skills.

The predicted salary is between 60000 - 80000 Β£ per year.

Holland Barrett is looking for an IT Incident & Problem Manager to oversee their IT Operations team. This role is critical in reducing service disruptions and improving operational resilience while leading a high-performing team.

The ideal candidate will have extensive experience in IT Incident Management and be skilled at stakeholder communication, root cause analysis, and process improvement.

The position is hybrid, based in Nuneaton, with a minimum expectation of presence in the office.

IT Incident & Problem Management Lead employer: Holland & Barrett

Holland Barrett is an excellent employer, offering a dynamic work culture that prioritises employee well-being and professional growth. With a hybrid working model based in Nuneaton, employees benefit from a supportive environment that encourages collaboration and innovation, alongside opportunities for skill development and career advancement within the IT sector.

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Contact Details:

Holland & Barrett Recruitment Team

We think you need these skills to ace IT Incident & Problem Management Lead

IT Incident Management
Stakeholder Communication
Root Cause Analysis
Process Improvement
Operational Resilience
Team Leadership
Service Disruption Reduction