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- Tasks: Lead the growth of our marketplace, managing supplier relationships and leveraging data for success.
- Company: Join Holland & Barrett, a leader in health and wellness committed to inclusivity and innovation.
- Benefits: Enjoy 25% employee discount, bonus, private medical care, and hybrid working options.
- Why this job: Be part of a dynamic team that values your input and fosters personal and professional growth.
- Qualifications: Experience in supplier management and e-commerce, with strong analytical and communication skills required.
- Other info: Flexible working arrangements with a minimum of 2 days in the office.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the eCommerce Manager – Marketplace role at Holland & Barrett
Join to apply for the eCommerce Manager – Marketplace role at Holland & Barrett
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Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.
We have a fantastic opportunity to join us as an eCommerce Manager at Holland & Barrett, managing the growth and expansion of our new marketplace range. The role is responsible for successful supplier relationship management, leveraging data and insights to accelerate our marketplace range and support the wider digital growth strategy.
Key Responsibilities
- Develop and implement a comprehensive strategy to achieve and exceed marketplace growth targets. Analyse market trends, customer behaviour, and the competitive landscape to identify growth opportunities and build out new ranges.
- Manage successful and mutually beneficial relationships with marketplace vendors to leverage trading opportunities such as increased stock breadth and depth, improved speed to site and optimal product listing optimisation, pricing, and advertising.
- Forecast demand and coordinate replenishment strategies to minimise stockouts and build opportunities to sell through excess inventory.
- Leverage data-driven insights to identify and implement continuous improvements to marketplace operations, through monitoring KPIs such as traffic, conversion rates, average order value, and customer growth.
- Work closely with the commercial and digital teams to ensure alignment with category strategies, campaigns and existing ranges, avoiding overlap whilst accelerating our marketplace offering.
- Collaborate with a wide range of functions including the wider digital team, product, engineering, UX, operations, and customer service teams to ensure seamless end-to-end customer experiences.
Location:
This role can be based in Nuneaton or London, and occasionally required to travel to any other location of H&B. Wesupport flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the office.
Key Requirements
- Proven experience in supplier management, ideally within a marketplace environment with clear track record of delivering growth and strong performance.
- Excellent communication and interpersonal skills, demonstrating confidence in negotiation, stakeholder management, industry knowledge and strategic thinking.
- Ability to thrive in a fast-paced environment and remain reactive to market trends and business needs, with proficiency to address challenges and continuously offer new solutions.
- Strong knowledge of e-commerce principles and environment, including promotional strategies, customer journey mapping, and trading cycles.
- Proficiency in using digital analytics platforms (e.g., Google Analytics, Tableau, Metabase, Content Square) to evaluate performance and implement data-driven improvements.
- Knowledge of content management systems (CMS) and merchandising tools to drive website and app performance
- Expertise in monitoring market trends and competitive activities, translating insights into actionable strategies to maintain market leadership
Our Benefits for this role include, but not limited to:
- H&B Employee Discount – 25%
- Bonus
- Pension company contribution
- 33 Days Holiday per year (Inclusive of bank holidays)
- Private Medical Care
- Exclusive benefits, free advice and savings from a range of retailers and providers
- Electric Car Scheme
We\’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we\’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues\’ unique and varying experiences, backgrounds, identities and cultures – I am me, we are H&B.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Wellness and Fitness Services
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eCommerce Manager - Marketplace employer: Holland & Barrett
Contact Detail:
Holland & Barrett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Manager - Marketplace
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and marketplace management. Understanding current market dynamics will not only help you in interviews but also demonstrate your proactive approach to staying ahead in the industry.
✨Tip Number 2
Network with professionals in the eCommerce space, especially those who have experience in marketplace environments. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed supplier relationships in the past. Highlighting your negotiation skills and ability to drive growth through collaboration will resonate well with the hiring team.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to inform decisions in previous roles. Being able to articulate your experience with digital analytics platforms will set you apart as a candidate who can leverage insights for marketplace success.
We think you need these skills to ace eCommerce Manager - Marketplace
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in eCommerce and supplier management. Use specific examples that demonstrate your ability to drive growth and manage relationships effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for health and wellness, and how your values align with those of Holland & Barrett. Mention specific strategies you would implement to achieve marketplace growth.
Showcase Data-Driven Insights: Highlight your proficiency in using digital analytics platforms. Provide examples of how you've used data to improve performance metrics like conversion rates and average order value in previous roles.
Demonstrate Communication Skills: Since excellent communication is key for this role, include examples of successful negotiations or stakeholder management experiences. This will showcase your interpersonal skills and strategic thinking.
How to prepare for a job interview at Holland & Barrett
✨Showcase Your Supplier Management Skills
Be prepared to discuss your experience in managing supplier relationships, especially within a marketplace environment. Highlight specific examples where you successfully delivered growth and performance, as this is crucial for the role.
✨Demonstrate Data-Driven Decision Making
Familiarise yourself with digital analytics platforms like Google Analytics or Tableau. Be ready to explain how you've used data to drive improvements in eCommerce operations, focusing on KPIs such as traffic and conversion rates.
✨Understand Market Trends
Research current market trends and competitive activities in the eCommerce space. Prepare to discuss how you can translate these insights into actionable strategies that align with Holland & Barrett's goals.
✨Emphasise Communication and Collaboration
Since the role involves working closely with various teams, be ready to share examples of how you've effectively communicated and collaborated with different stakeholders. This will demonstrate your ability to thrive in a fast-paced environment.