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- Tasks: Join our Customer Engagement Team to ensure customer satisfaction through calls, emails, and messaging.
- Company: Holland and Barrett is a leading health and wellness retailer committed to diversity and inclusion.
- Benefits: Enjoy a 25% employee discount, pension contributions, and exclusive perks from various retailers.
- Why this job: Be a brand ambassador while helping customers and thriving in a supportive, diverse environment.
- Qualifications: Strong customer service skills, resilience, and the ability to upsell are essential.
- Other info: We celebrate unique experiences and backgrounds, fostering a caring workplace culture.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about Customer Service? Driven to ensure Customer Satisfaction? Driven by sales? Then we have a brilliant opportunity to join our Customer Engagement Team at our Head Office in Nuneaton.
Our Customer Engagement Centre Advisors are the hidden heroes ensuring our customers are truly satisfied whether following an in-store purchase, online checkout or general query about a product or service we offer.
You’ll handle inbound calls, email queries along with our messaging service responding in a timely and professional manner, resolving any issues, and completing sales orders whilst maintaining high levels of customer service and being a brand ambassador for Holland and Barrett.
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Patience and the ability to remain calm in stressful situations.
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Strong customer service and sales experience with the ability to upsell.
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Passionate about getting things right for our customers with a first-contact resolution with the ability to inspire the same in others.
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Able to remain calm in pressurised circumstances.
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Can demonstrate resilience and be able to cope with difficult situations.
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A strong customer understanding, empathy, and intuition
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Good verbal, written and listening communication and interpersonal skills are essential for dealing with complaints and for collaborating with others across departments.
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Have a passion for business/performance improvement.
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Ability to negotiate & influence others.
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Knowledge of Excel – Desirable
Our Benefits for this role include, but not limited to:
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H&B Employee Discount – 25%
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Pension company contribution
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Exclusive benefits, free advice, and savings from a range of retailers and providers
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And many more!
We’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues’ unique and varying experiences, backgrounds, identities, and cultures – I am me, we are H&B.
Customer Engagement Centre Advisor employer: Holland & Barrett
Contact Detail:
Holland & Barrett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Centre Advisor
✨Tip Number 1
Familiarize yourself with Holland and Barrett's products and services. Understanding what we offer will help you engage with customers more effectively and demonstrate your passion for our brand during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling complaints and resolving issues. Role-playing different customer scenarios can help you stay calm under pressure and showcase your ability to provide first-contact resolutions.
✨Tip Number 3
Highlight any previous experience in sales and customer service during your discussions. Be ready to share specific examples of how you've successfully upsold or improved customer satisfaction in past roles.
✨Tip Number 4
Show your enthusiasm for continuous improvement. Be prepared to discuss ideas on how you can contribute to enhancing customer engagement and performance within the team, aligning with our EPIC values.
We think you need these skills to ace Customer Engagement Centre Advisor
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your previous customer service roles in your CV and cover letter. Use specific examples that showcase your ability to handle inquiries, resolve issues, and maintain high levels of customer satisfaction.
Showcase Sales Skills: Since the role involves upselling, include any relevant sales experience you have. Mention instances where you successfully influenced customers or completed sales orders, demonstrating your ability to drive sales while providing excellent service.
Demonstrate Communication Skills: In your application, highlight your verbal and written communication skills. Provide examples of how you've effectively dealt with complaints or collaborated with others, as these are crucial for the role.
Align with Company Values: Familiarize yourself with Holland and Barrett's EPIC values (Expertise, Pioneering, Inclusive, Caring) and reflect these in your application. Show how your personal values align with theirs and how you can contribute to a diverse and inclusive workplace.
How to prepare for a job interview at Holland & Barrett
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Demonstrate Resilience and Calmness
Prepare to discuss situations where you faced challenges or difficult customers. Highlight how you remained calm and resolved the issues effectively, showcasing your ability to handle pressure.
✨Highlight Your Sales Experience
Since the role involves upselling, be ready to talk about your sales experience. Provide examples of how you've successfully upsold products or services in the past and the techniques you used.
✨Communicate Clearly and Effectively
Good communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. Be prepared to demonstrate your listening skills by summarizing what the interviewer says to show understanding.
