At a Glance
- Tasks: Lead customer insight initiatives to shape pricing and promotions strategies.
- Company: Join Holland & Barrett, a leader in health and wellness with over 150 years of experience.
- Benefits: Enjoy 33 days holiday, private medical insurance, and a £50 product allowance.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact by influencing business decisions through customer insights.
- Qualifications: Experience in customer insight or research, with strong analytical and communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Nuneaton | 18-month Fixed Term Contact | Hybrid working, with a minimum of two days per week in the office.
Intro
Better pricing and promotions start with understanding what matters to our customers.
As we transform how H&B approaches pricing and promotions, customer insight needs to be at the heart of the decisions we make.
What customers value, how they respond to offers and what builds their trust all matter when shaping propositions that work for both our customers and our business.
As Customer Insight Lead, you'll champion the customer voice throughout this 18-month transformation.
You'll bring together research, behavioural evidence and customer segmentation to help teams understand not just what customers do, but why.
Your insight will shape programme decisions, support trials and help ensure what we learn leads to meaningful action.
This is an opportunity to influence an important commercial transformation, working across teams to make customer insight a practical part of how H&B makes pricing and promotions decisions.
- What you'll be doing
- Own the customer insight plan for the transformation, identifying the key questions that research and existing evidence need to answer.
- Bring the voice of the customer into programme discussions and decisions, considering value perception, trust, clarity and how customers are likely to respond.
- Partner with Analytics and CRM teams to connect customer attitudes, needs and segments with observed behaviour, identifying opportunities to improve repeat purchase, cross-category shopping and engagement.
- Shape customer hypotheses and research measures for pricing, promotions, subscription and personalisation trials, helping teams understand both what happened and why.
- Translate customer learning into clear recommendations and practical actions that can influence propositions, trial design and commercial decisions.
- Establish consistent ways to bring customer insight into pricing and promotions governance, making learning accessible and reusable across teams and markets.
- Work collaboratively with Commercial, Digital Trading, Marketing, Finance, Category and other stakeholders to ensure customer evidence informs decisions alongside financial and commercial outcomes.
- What you'll bring
- Experience in customer insight or research within retail, consumer or digital environments.
- Practical knowledge of qualitative and quantitative research methods, including survey design, segmentation and behavioural interpretation.
- The ability to connect customer research with transactional or CRM data to build a clearer picture of customer needs and behaviours.
- Commercial awareness and the ability to turn insight into clear, actionable recommendations.
- Strong communication and stakeholder management skills, with the confidence to represent the customer perspective and influence cross-functional decisions.
- A curious, evidence-led approach and the ability to make complex findings accessible and useful to others.
- Holidays
- 33 days, including bank holidays
- 24/7 Virtual GP access
- Private medical insurance – single cover
- Annual free at-home health testing kit (after 6 months' service)
- Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support
- Financial Wellbeing
- Workplace pension with 5% employer contribution
- Life assurance (2x salary, after 6 months' service)
- Reward
- £50 Colleague product allowance on Holland & Barrett products (after 6 months' service)
- Access to cashback and discounts from a wide range of retailers
- 25% colleague discount, available in store and online
- Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
- Cycle to Work scheme
Ready to put customer insight at the heart of an important business transformation?
If you enjoy uncovering what drives customer behaviour and turning evidence into decisions that make a difference, this 18-month secondment is an opportunity to help shape how H&B approaches pricing and promotions.
About Holland & Barrett
We exist to make health and wellness a way of life for everyone, adding quality years to life.
With more than 150 years of experience, we bring together knowledge, evidence-led thinking and practical support to help people move forward on their own wellness journeys.
Understanding our customers better helps us make their experiences more relevant and meaningful.
Inclusion & accessibility statement
We want every colleague to feel included and able to bring their experience and perspective to work.
If you need an adjustment to support you through the application process, please let the hiring team know.
#J-18808-Ljbffr
Consumer Insight Lead (42963) in Nuneaton employer: Holland & Barrett Retail Limited
Holland & Barrett Retail Limited offers a dynamic work environment with a strong emphasis on continuous improvement and employee development. The company provides hybrid working options, allowing for flexibility while maintaining a focus on professional growth. Employees benefit from training programs and a supportive culture that values their contributions.
Contact Details:
Holland & Barrett Retail Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Consumer Insight Lead (42963) in Nuneaton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Holland & Barrett Retail Limited.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Holland & Barrett Retail Limited. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Consumer Insight Lead (42963) in Nuneaton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Holland & Barrett Retail Limited.
How to prepare for a job interview at Holland & Barrett Retail Limited
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Holland & Barrett Retail Limited's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Holland & Barrett Retail Limited offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
