International Operations Coordinator

This is a fantastic opportunity to join our fast-paced and growing International Development team at Holland & Barrett. As International Operations Co-ordinator, you'll play a vital role in supporting the smooth delivery of our global expansion strategy. You'll be responsible for ensuring all regulatory, export, and operational documentation is compliant and in place, to support our global partners — helping us deliver wellness to customers across the world.

The Role

• Key Responsibilities:
• Liaise with International Partners: Collaborate with international partners to understand and document market-specific regulatory requirements.
• Collaboration with Product Integrity: Partner with the Product Integrity team to provide product documentation and address product-specific queries.
• Order Management Coordination: Ensure international orders are accompanied by the correct regulatory export documents and labels.
• Supplier Coordination: Work with branded suppliers to gather third-party branded documentation for international registration.
• Certification Facilitation: Coordinate the request and acquisition of regulatory and export certifications via third-party portals (e.g., government websites, chambers of commerce).
• Product Registration Support: Oversee the sample process to ensure international partners receive materials for registering new products, and upload documentation to international portals for new and existing products.
• Product Development Coordination: Ensure timely provision of necessary registration documents for new product developments in collaboration with the International Commercial team.
• New Market Entry and Partnership Support: Assess the feasibility of entering new markets and channels in collaboration with the Business Development team, documenting regulatory and export requirements. Provide necessary documentation and samples to support the establishment of new partnerships and market expansion.
• Cross-functional Coordination: Build relationships with internal teams (e.g., International Partner Managers, Commercial, Order Management, Regulatory Affairs) to facilitate documentation and resolve queries.
• SOP Maintenance: Ensure Standard Operating Procedures (SOPs) are up to date and draft new SOPs as necessary.
• Tracking and Reporting: Maintain accurate administrative trackers and provide progress updates to relevant teams.
• Quality Complaints and Product Withdrawals: Coordinate international product quality complaints, provide feedback, and manage product withdrawals or recalls when necessary.

Location: This role is based in Nuneaton on a hybrid basis - 2 days per week.

The Person

• Key Requirements:
• Proven administrative experience in a role involving compliance, export, or documentation management.
• Experience working within a global or multi-market organisation, ideally within the retail, health & wellness sectors.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with international stakeholders.
• Confident working with regulatory documentation, with a willingness to develop knowledge of vitamins, minerals, and supplement requirements.
• Demonstrated analytical and numeracy skills, with the ability to interpret data and maintain accurate records.
• Proficient in Microsoft Office, including Excel (e.g. managing trackers), Word (professional documents), and PowerPoint (presentations).
• Experience implementing or improving processes and SOPs within an operational or compliance-focused team.
• A proactive problem-solver with a process-driven mindset and the ability to adapt in a fast-paced, evolving environment.

If you're looking for an opportunity to grow your international operations experience in a purpose-led, fast-moving organisation — we'd love to hear from you. Apply today and be part of a global wellness journey!

What we offer

• Wellbeing & Lifestyle Benefits
• Health Cash Plan
• Life Assurance
• Virtual GP
• FREE at-home blood test kit
• Holiday Purchase option
• Pension Contribution
• Access to ‘Wellhub’ with gyms, studios and wellbeing apps
• Discounts & Savings
• 25% Colleague Discount with FREE Next Day Delivery
• Exclusive Discounts from a wide range of partners
• £/€50 Annual Product Allowance to spend in store
• Learning & Development
• Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library
• AND MORE!

We’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we’re committed to having a diverse and inclusive workplace.