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- Tasks: Lead the development and enhancement of intelligence tools for data-driven decision-making.
- Company: Join Holland & Knight, a leading law firm committed to innovation and excellence.
- Benefits: Enjoy comprehensive health plans, 401(k), profit sharing, and generous paid time off.
- Why this job: Be part of a dynamic team driving change and improving lawyer productivity through analytics.
- Qualifications: Bachelor's degree and 7+ years in legal or professional services, with strong leadership skills.
- Other info: This hybrid role offers flexibility to work both in-person and remotely.
The predicted salary is between 48000 - 72000 £ per year.
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Client:
holland and knight
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
e0777877b1bf
Job Views:
7
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
Description
We are seeking a Client Intelligence Manager to join our team. The Client Intelligence Manager is primarily responsible for the development, deployment, process support, technical support, ongoing enhancement roadmap, and continual service delivery for the firm’s lawyer-facing intelligence tools and platforms, supporting end-to-end dashboard and reporting services firmwide, enabling our lawyers and business professionals to make data-driven decisions and optimize operations.
As the firm’s intelligence and analytics platforms require significant adoption and enablement campaigns, this role will also lead on a comprehensive plan for and seamless execution in collaboration with the Change & Transformation, Training, Professional Development, and IT Support functions. This role will also collaborate very closely among the data strategy, data governance, marketing technology, financial reporting, HR reporting, practice development, KM, IT applications, and all other related teams.
This role enables not only the development of the firm’s analytics and intelligence platforms over a multi-year period but ensures that our lawyers can engage effectively with the various interfaces and that the tools are continually improved, enhanced, and developed to meet future needs. In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.
Key Responsibilities and Essential Job Functions:
Oversee the design, development, and maintenance of the firm’s intelligence and analytics tools across multiple software suites and utilizing advanced data visualization and automation capabilities.
Oversee the appropriate sourcing, evaluation, selection, and utilization of future enhancements to these tools as technologies evolve.
Conceptualize, plan, execute and maintain complex analyses supporting strategic firm initiatives, delivered as dashboards and other AI-enabled solutions.
Lead an analytics team that develops highly visual firm dashboards that automate reporting for business development information and operational needs.
Work with Data Solutions Engineering team to design and deliver data pipelines across disparate data sources to cleanly unify and present information separated by organizational siloes.
Evaluates new data resources, technologies, and processes for teams throughout the firm.
Develop and articulate use-cases with lawyers and operational professionals, assess those opportunities against the firm’s strategies for innovation, and prepare recommendations with department leadership to adopt and scale innovative solutions as appropriate.
Build cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions and support business processes.
Provide technical leadership and strategic direction to align intelligence initiatives with business objectives.
Partner with IT staff, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements.
Work to establish COE and best practices for analytics and data dashboard and application design and development.
Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools.
Partner closely with the firm’s PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms. Develop standard configuration documentation and related guides for data consumers. Collaborate to design end-user training, onboarding, and user adoption programs and communications.
Special projects and duties as assigned.
Required Skills:
Excellent dashboard design, analytics, and data visualization skills
Excellent experience in people management skills.
Excellent written and verbal communication skills. Excellent organizational, teamwork, customer service and critical thinking skills required.
Familiarity with generative AI tools and capabilities
Required Qualifications & Education:
Bachelor\’s degree in relevant field.
7+ years’ experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.
3+ years’ experience managing and leading intelligence teams.
Excellent proficiency in business intelligence, application development, and data visualization.
Strong knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards.
Extensive experience working with legal technology, workflow systems, legal project management, and practice management tools.
Deep understanding of law firm structure and business practices, as well as practice-specific terminology.
Experience working with a broad array of legal practices including transactional, litigation, and regulatory.
Experience with, and willingness to learn more about, emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.
Exceptional proficiency working with MS Office and Power platform especially for analyzing and communicating data-related concepts.
Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions
Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.
Champion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs.
Initiative and creativity to develop unique and innovative approaches to address existing challenges and/or positively affect lawyer productivity, client service, and overall fiscal health of the firm.
Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities.
Preferred Qualifications & Education:
Master’s or related coursework or certifications strongly preferred.
Physical Requirements:
Ability to sit or stand for extended periods of time.
Moderate or advanced keyboard usage
Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.
Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.
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Client Intelligence Manager (Hybrid) employer: holland and knight
Contact Detail:
holland and knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Intelligence Manager (Hybrid)
✨Tip Number 1
Familiarise yourself with the latest trends in legal technology and analytics. Understanding tools like Microsoft OneLake and Power will not only help you during interviews but also demonstrate your commitment to staying updated in this fast-evolving field.
✨Tip Number 2
Network with professionals in the legal intelligence space. Attend industry events or webinars where you can meet potential colleagues or mentors who can provide insights into the role and the firm’s culture.
✨Tip Number 3
Prepare to discuss your experience in managing teams and projects. Be ready to share specific examples of how you've led analytics initiatives or improved processes, as this role heavily focuses on leadership and collaboration.
✨Tip Number 4
Showcase your ability to build cross-functional relationships. Think of instances where you've successfully collaborated with IT, marketing, or other departments, as this is crucial for the Client Intelligence Manager position.
We think you need these skills to ace Client Intelligence Manager (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in analytics, data visualization, and team management. Use keywords from the job description to demonstrate that you meet the specific requirements for the Client Intelligence Manager role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background aligns with the firm's goals. Mention specific projects or achievements that showcase your skills in managing intelligence tools and leading teams.
Showcase Technical Skills: Emphasise your proficiency with business intelligence tools, data visualisation software, and any relevant legal technology. Provide examples of how you've used these tools to drive decision-making and improve operations in previous roles.
Highlight Collaboration Experience: Since the role involves working closely with various teams, include examples of successful cross-functional collaborations in your application. Describe how you’ve built relationships with stakeholders and contributed to team success in past positions.
How to prepare for a job interview at holland and knight
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Client Intelligence Manager role entails. Familiarise yourself with the specific responsibilities mentioned in the job description, such as overseeing analytics tools and collaborating with various teams. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Technical Skills
Given the emphasis on data visualization and analytics in this role, be prepared to discuss your technical skills in detail. Highlight your experience with business intelligence tools and any familiarity with generative AI technologies. Providing examples of past projects where you've successfully implemented these skills can set you apart.
✨Demonstrate Leadership Experience
As this position involves managing an analytics team, it's crucial to showcase your leadership abilities. Prepare to discuss your previous management experiences, focusing on how you've led teams, fostered collaboration, and driven change within an organisation. Specific examples will illustrate your capability to lead effectively.
✨Prepare for Behavioural Questions
Expect behavioural questions that assess your problem-solving and critical thinking skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses. Think of scenarios where you've tackled challenges in analytics or team dynamics, as these will resonate well with the interviewers.
