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For Companies At a Glance
- Tasks: Conduct user research for internal tools, analyse data, and present insights to improve products.
- Company: Join Holland & Barrett, Europe's largest health and wellness brand, committed to quality and growth.
- Benefits: Enjoy flexible holidays, a company pension, learning opportunities, and exclusive discounts.
- Why this job: Be part of a passionate team, contribute to meaningful projects, and enhance user experiences.
- Qualifications: Experience in B2B/internal tools, strong research portfolio, and excellent communication skills required.
- Other info: Opportunities for career progression and a culture of continuous learning with quarterly offsites.
The predicted salary is between 28800 - 43200 £ per year.
About Product at Holland & Barrett
We\’re looking for someone with experience working with internal systems and users, or B2B experience, to join our dynamic team on a 12-month full-time contract. You will conduct research for our Firm Foundations product team, responsible for building and maintaining the technology used by our colleagues and suppliers to interact with Holland & Barrett.
Holland & Barrett International aims to be the world\’s leading health and wellness business. As the largest in Europe and expanding into other markets, our mission is to add quality years to life through our products and services.
What you\’ll be doing:
- Plan and execute end-to-end user research projects for internal digital tools used by colleagues in commercial, supply chain, and distribution centers, including planning, recruiting, conducting studies, analyzing data, and delivering insights that contribute to business outcomes.
- Collaborate with product managers, designers, engineers, and stakeholders to define research goals and develop research plans.
- Use various research methods such as interviews, surveys, usability tests, field studies, and ethnographic research to understand user needs and pain points within the internal tool ecosystem.
- Increase customer centricity and build foundational knowledge of users within your team, especially those with limited exposure to user research.
- Analyze qualitative and quantitative data to identify trends and insights for design and product improvements.
- Present findings and recommendations clearly to cross-functional teams and senior management.
- Facilitate stakeholder workshops to incorporate user insights into product development.
- Join a team of passionate researchers and contribute to a culture of continuous learning, with quarterly offsites to align research and design strategies.
Skills and experience required:
- Proactive, confident collaborator capable of engaging with senior stakeholders and navigating complex internal tools ecosystems.
- Comfortable working independently and experienced in complex product environments.
- Strong portfolio of impactful research work, preferably in ecommerce, demonstrating the impact of your research.
- Excellent communicator with a creative approach to conveying research insights focused on user needs and business outcomes.
- Ability to manage multiple projects and research operations, including recruitment strategies for internal users.
- Experience with B2B/internal tools and working closely with internal users is preferred.
Even if you don\’t meet all criteria, we encourage you to apply!
Benefits:
- Company pension contributions
- 25 holiday days (pro rata), flexible bank holidays, and options to purchase additional days
- Learning and development opportunities
- Career progression
- Exclusive benefits through Epic Extras
- 25% colleague discount on products
- Free Confidential Advice & Colleague Welfare
- Mental Health First Aiders
- Onsite gyms at Nuneaton Hub and Burton Fulfilment Centre
The Company:
Holland & Barrett is a trusted brand offering quality health foods, vitamins, and supplements, supported by highly trained staff. We forecast significant growth and investment, embracing change and driving speed in all we do. Every day presents new challenges and opportunities for teamwork and success.
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UX Researcher employer: Holland and Barrett
Contact Detail:
Holland and Barrett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher
✨Tip Number 1
Familiarise yourself with Holland & Barrett's internal tools and systems. Understanding how these tools function and the challenges users face will give you a significant edge during interviews, as you'll be able to speak directly to their needs.
✨Tip Number 2
Network with current or former employees of Holland & Barrett, especially those in UX research or related roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific research methods you've used in past projects. Be ready to share examples of how your research has led to tangible improvements in user experience, particularly in B2B or internal tool contexts.
✨Tip Number 4
Showcase your ability to collaborate with cross-functional teams. Highlight experiences where you've worked alongside product managers, designers, and engineers to demonstrate your proactive and confident approach to stakeholder engagement.
We think you need these skills to ace UX Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in UX research, particularly with internal systems or B2B environments. Showcase specific projects where you've conducted user research and the impact it had on product development.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Holland & Barrett. Mention how your skills align with their mission to enhance health and wellness, and provide examples of how you've successfully collaborated with cross-functional teams in the past.
Showcase Your Research Portfolio: Include a strong portfolio that demonstrates your UX research work. Highlight case studies that illustrate your process, methodologies used, and the outcomes of your research, especially in e-commerce or internal tools.
Prepare for Interviews: If invited for an interview, be ready to discuss your research methods and how you engage with stakeholders. Prepare to share insights from your previous projects and how they contributed to business outcomes, as well as your approach to understanding user needs.
How to prepare for a job interview at Holland and Barrett
✨Showcase Your Research Portfolio
Make sure to bring a strong portfolio that highlights your impactful research work, especially in e-commerce. Be prepared to discuss specific projects and how your insights led to tangible improvements.
✨Understand the Internal Ecosystem
Familiarise yourself with Holland & Barrett's internal tools and systems. Demonstrating knowledge of their operations will show your proactive approach and ability to navigate complex environments.
✨Prepare for Collaborative Scenarios
Since the role involves working closely with product managers, designers, and engineers, think of examples where you've successfully collaborated with cross-functional teams. Highlight your communication skills and how you engage stakeholders.
✨Emphasise User-Centric Insights
Be ready to discuss how you gather and analyse user feedback. Prepare to explain how your research has increased customer centricity in previous roles, and how you plan to apply this at Holland & Barrett.
