At a Glance
- Tasks: Design and optimise automation tools to enhance team collaboration and service delivery.
- Company: Join Holland & Barrett, a leader in health and wellness for over 150 years.
- Benefits: Enjoy 33 days holiday, private medical insurance, and a £50 product allowance.
- Other info: Hybrid working with opportunities for career growth and personal development.
- Why this job: Make a real impact by improving workflows with cutting-edge automation solutions.
- Qualifications: Hands-on Jira admin experience and strong workflow design skills required.
The predicted salary is between 36000 - 60000 £ per year.
About IT Operations at Holland & Barrett
For over 150 years, we’ve been helping people take control of their health and wellness. Our purpose is simple: to make health and wellness a way of life for everyone. We combine science, expertise and care to help people add quality years to life. At Holland & Barrett, we’re building smarter, simpler ways to work. As our Tooling and Automation Engineer, you’ll help teams move faster, collaborate better and deliver great service by designing automation that genuinely makes a difference. You’ll translate business needs into practical, scalable tooling solutions - combining Atlassian expertise with modern automation platforms to improve workflows across Technology and beyond.
The Role
What You’ll Be Doing
- Administer and optimise Jira Software and Jira Service Management
- Design, build and maintain workflows, screens, issue types, schemes and permission models
- Own Jira Automation rules (complex, scalable, maintainable)
- Improve ITSM workflows (incident, problem, change, request)
- Improve engineering workflows (scrum, kanban, release management)
- Maintain clean project structures and governance standards
- Build dashboards and reporting that leadership actually uses
- Integrate Jira with tools such as Slack, CI/CD pipelines and Microsoft 365
- Support teams with onboarding, best practice and troubleshooting
- Continuously refactor and simplify the Atlassian environment
- Own and develop Jira Assets (CMDB) - structure, object schemas, automation, governance
Location: Hybrid working with occasional travel to our London or Nuneaton hub for collaboration sessions and key meetings.
The Person
What We’re Really Looking For
- Strong hands‑on Jira admin experience (Cloud preferred)
- Deep Jira Service Management knowledge
- Confident with complex workflow design
- Strong Jira Automation capability
- Experience managing permission schemes and governance models
- Comfortable working with REST APIs, JSON and basic scripting
- Understands Agile and ITSM environments in practice, not just theory
- Opinionated about good tooling hygiene
- Pragmatic, fast and solution‑focused
- Real experience implementing and maintaining Jira Assets (CMDB)
Bonus if you’ve
- Cleaned up Jira instances before
- Led a Jira consolidation or migration
- Integrated Jira into Slack or CI/CD workflows
Benefits
We want you to feel supported in every part of your life.
- Holidays: 33 days, including bank holidays
- Holiday purchase scheme
- Health & Wellbeing: 24/7 Virtual GP access, Private medical insurance - single cover, Annual free at‑home health testing kit, Access to our Employee Assistance Programme and Mental Health First Aiders
- Financial Wellbeing: Workplace pension with employer contribution, Life assurance (2x salary, after 6 months' service)
- Reward: £50 colleague product allowance on Holland & Barrett products
- Lifestyle & Everyday Benefits: 25% colleague discount, in store and online with free delivery, Free Wellhub membership, Cycle to Work scheme, Access to cashback and retailer discounts
Inclusion & accessibility statement
We’re committed to building a workplace where everyone feels valued, respected and able to thrive. Every journey is different, and we welcome applications from people of all backgrounds and experiences. If you need any adjustments during the recruitment process, please let us know - we’re here to support you.
Tooling And Automation Engineer employer: Holland and Barrett
Holland & Barrett is an exceptional employer that prioritises the health and wellness of its employees while fostering a collaborative and innovative work culture. As a Tooling and Automation Engineer, you will benefit from a hybrid working model, generous holiday allowance, and comprehensive health and wellbeing support, all within a company dedicated to making a positive impact on people's lives. With a strong focus on employee growth and development, Holland & Barrett offers unique opportunities to enhance your skills in a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Tooling And Automation Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Holland & Barrett on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a case study showcasing your Jira automation projects. This will help you stand out and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Brush up on your technical skills related to Jira and automation. Consider mock interviews with friends or use online platforms to simulate the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Holland & Barrett.
We think you need these skills to ace Tooling And Automation Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Tooling and Automation Engineer. Highlight your hands-on Jira admin experience and any relevant automation projects you've worked on. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about health and wellness, and how your expertise in Jira and automation can help us improve workflows at Holland & Barrett. Keep it engaging and personal!
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—give examples of how you've used them to solve real problems. Whether it's improving ITSM workflows or integrating tools, we love seeing practical applications of your knowledge.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Holland and Barrett
✨Know Your Jira Inside Out
Make sure you brush up on your Jira admin skills before the interview. Be ready to discuss your hands-on experience with Jira Software and Jira Service Management, especially any complex workflows you've designed. They’ll want to see that you can translate business needs into practical solutions.
✨Showcase Your Automation Skills
Prepare examples of how you've implemented Jira Automation rules in previous roles. Highlight any specific instances where your automation made a significant impact on workflows or team efficiency. This will demonstrate your capability to improve ITSM and engineering workflows.
✨Understand Agile and ITSM Practices
Familiarise yourself with Agile methodologies and IT Service Management principles. Be ready to discuss how these practices influence your approach to tooling and automation. Showing that you understand the theory and can apply it in practice will set you apart.
✨Be Ready for Practical Scenarios
Expect to tackle some practical scenarios during the interview. They might ask you to design a workflow or troubleshoot a common issue. Practising these scenarios beforehand will help you feel more confident and show that you're solution-focused.
