At a Glance
- Tasks: Lead and coach a team while delivering exceptional customer service.
- Company: Join Holland & Barrett, the largest health and wellness retailer in Europe.
- Benefits: Earn £13.45 per hour, enjoy 25% discount, and 28 days annual leave.
- Other info: Dynamic training programme with opportunities for personal and professional growth.
- Why this job: Kickstart your retail leadership career and make a real impact in health and wellness.
- Qualifications: Previous retail experience and strong communication skills are essential.
High Street, Lewes, East Sussex
Permanent | 20 hours per week
£14.00 per hour
At Holland & Barrett, we're trusted partners in helping people make health and wellness a way of life. As a Supervisor, you'll play an important role in creating an exceptional store experience by leading with confidence, supporting your team to grow and helping customers find the right products for their individual wellness journeys.
If you're passionate about people, enjoy coaching others and thrive in a fast-paced retail environment, we'd love to hear from you.
What you'll be doing
- Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
- Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
- Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
- Drive sales, stock availability, visual merchandising and operational excellence across the store.
- Support commercial performance through effective planning, cost control, compliance and safe working practices.
- Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.
What you'll bring
- Experience in retail or customer service, with the confidence to lead and inspire others.
- Excellent communication skills and the ability to build positive relationships with colleagues and customers.
- A passion for health and wellness, with curiosity to keep learning and developing your product knowledge.
- Strong organisational skills and the ability to make sound decisions in a busy retail environment.
- Confidence using digital tools and technology to support customers and day-to-day store operations.
Benefits
- 28 days' holiday, including bank holidays.
- Holiday purchase scheme.
- 24/7 Virtual GP access.
- Annual free at-home health testing kit (after 6 months' service).
- Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support.
- Workplace pension (auto-enrolment applies).
- Life assurance (2x salary, after 6 months' service).
- £50 colleague product allowance on Holland & Barrett products (after 6 months' service).
- 25% colleague discount in store and online.
- Access to cashback and discounts from a wide range of retailers.
- Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps.
- Cycle to Work scheme.
About Holland & Barrett
For over 150 years, Holland & Barrett has been helping people take positive steps towards better health and wellbeing. Today, we're proud to be one of Europe's leading health and wellness retailers, combining trusted expertise with evidence-led products and advice to support everybody on their unique wellness journey.
Inclusion & accessibility statement
At Holland & Barrett, we believe diverse perspectives make us stronger. We're committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. If you require any adjustments during the recruitment process, please let us know, we'll be happy to support you.
We use an online interview process designed to help every candidate showcase their strengths. The process is backed by AI but managed by humans.
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Supervisor in Lewes employer: Holland and Barrett
Holland and Barrett is an exceptional employer, offering a dynamic work culture that values innovation and teamwork. With a focus on employee growth, the Payroll Lead role provides opportunities for professional development while enjoying a hybrid working arrangement in Nuneaton. Employees benefit from generous perks such as 33 days' holiday and private medical insurance, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Lewes
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Holland and Barrett, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Supervisor in Lewes
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Holland and Barrett that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Holland and Barrett will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Holland and Barrett and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Holland and Barrett
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Holland and Barrett, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Holland and Barrett!
