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- Tasks: Lead the personalisation squad to create tailored customer experiences across digital and physical channels.
- Company: Holland & Barrett is a leading health and wellness retailer transforming into a digital-first business.
- Benefits: Enjoy flexible working options, a vibrant team culture, and opportunities for professional growth.
- Why this job: Join us to redefine wellness and make a real impact on customers' lives through innovative technology.
- Qualifications: 5+ years in product management with a focus on personalisation and digital customer experience.
- Other info: Be part of a mission-driven team passionate about health and wellness.
The predicted salary is between 43200 - 72000 £ per year.
At Holland & Barrett, we are on a mission to make health and wellness accessible to everyone. As a leading health and wellness retailer, we are transforming into a digital-first business to better serve our customers. Technology plays a central role in this transformation, enabling smarter personalization, seamless experiences, and empowering our teams to build deeper customer relationships.
We are seeking a Senior Product Manager - Personalisation to lead the development of connected, highly personalized experiences across our digital and physical channels, including our website, app, and in-store technology. This role involves delivering end-to-end journeys tailored to each customer, supporting our goal to help every customer achieve their unique health and wellness objectives. You will take full ownership of Holland & Barrett's in-house personalisation capabilities, defining strategy, roadmap, and execution across multiple teams. Collaborating with engineering, CRM, marketing, UX research, design, data science, and commercial teams, you will ensure our initiatives deliver measurable value across the customer lifecycle.
What You'll Be Doing
- Lead the personalisation squad to define and deliver a clear product vision, strategy, and roadmap across all customer touchpoints.
- Understand our customers deeply through data and research to inform product development.
- Partner with UX researchers to validate ideas, uncover insights, and optimize customer journeys.
- Collaborate with both technical and non-technical teams to deliver customer-first products.
- Work with cross-functional stakeholders to drive insight-led product development.
- Own delivery across multiple squads, including writing PRDs and managing a Jira backlog.
- Continuously optimize through A/B testing, experimentation, and analytics.
- Track and achieve key success metrics such as engagement, conversion, NPS, and shopping frequency.
The Person
- 5+ years' experience in product management, preferably in personalisation, CRO, or digital customer experience.
- Proven track record of delivering impactful digital products that create value for customers and the business.
- Deep understanding of omnichannel customer journeys and creating seamless experiences.
- Experience managing the full product lifecycle from discovery to launch and iteration.
- Comfortable working with cross-functional teams in an agile environment.
- Data-driven decision-making skills, with experience in experimentation and research.
- Excellent stakeholder management and communication skills.
- Passionate about creating simple, engaging, and personalized customer experiences.
Desirable
- Knowledge of machine learning, recommendation engines, or omnichannel personalization.
- Experience with composable commerce platforms and embedding personalized journeys into them.
Ready to shape the future of personalized wellness at Holland & Barrett? Apply now and join a team dedicated to redefining what it means to live well, every day.
Senior Product Manager - Personalisation employer: Holland and Barrett
Contact Detail:
Holland and Barrett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Personalisation
✨Tip Number 1
Familiarise yourself with the latest trends in personalisation and digital customer experience. Understanding how leading companies are leveraging technology to enhance customer journeys will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the product management and personalisation space. Attend industry events or webinars, and connect with people on LinkedIn who work at Holland & Barrett or similar companies to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive product decisions in your previous roles. Being able to articulate your experience with A/B testing and analytics will demonstrate your data-driven approach to product management.
✨Tip Number 4
Showcase your ability to collaborate with cross-functional teams by preparing anecdotes that highlight your teamwork skills. This role requires working closely with various departments, so illustrating your collaborative experiences will be beneficial.
We think you need these skills to ace Senior Product Manager - Personalisation
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Senior Product Manager - Personalisation position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of product management experience, particularly in personalisation or digital customer experience. Provide specific examples of impactful digital products you've delivered.
Showcase Data-Driven Skills: Demonstrate your data-driven decision-making skills by including examples of how you've used data and research to inform product development. Mention any experience with A/B testing and analytics to show your analytical capabilities.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for health and wellness. Discuss how you can contribute to Holland & Barrett's mission and your vision for enhancing customer experiences through personalisation.
How to prepare for a job interview at Holland and Barrett
✨Showcase Your Product Management Experience
Be prepared to discuss your previous roles in product management, especially those related to personalisation and digital customer experience. Highlight specific projects where you successfully delivered impactful products and how they created value for both customers and the business.
✨Demonstrate Data-Driven Decision Making
Since the role requires a deep understanding of data and research, come equipped with examples of how you've used data to inform product development. Discuss any A/B testing or experimentation you've conducted and the insights gained from those experiences.
✨Understand Omnichannel Customer Journeys
Familiarise yourself with omnichannel strategies and be ready to explain how you would create seamless experiences across different customer touchpoints. Share your thoughts on how technology can enhance personalisation in both digital and physical environments.
✨Prepare for Cross-Functional Collaboration
This role involves working with various teams, so be ready to discuss your experience collaborating with technical and non-technical stakeholders. Provide examples of how you've managed stakeholder expectations and driven insight-led product development in an agile environment.
