Intro
Ready to shape better digital experiences for millions of customers? We're looking for a Senior Product Manager to join Holland & Barrett on a 5-month fixed-term contract (maternity cover), helping us deliver smarter order fulfilment and simpler, more connected customer experiences. As we accelerate our digital transformation, you'll lead two important product areas: Order Management Systems (OMS) and Customer Self Serve. You'll have the opportunity to simplify customer journeys, improve how orders are fulfilled and make it easier for customers to manage their experience.
What you'll be doing
- Own and shape the product roadmaps for OMS and Customer Self Serve.
- Improve order routing, fulfilment efficiency and the end-to-end customer experience.
- Develop intuitive self-service journeys across My Account, order management and customer support.
- Partner with engineering, Supply Chain and business teams to turn challenges into practical solutions.
- Prioritise improvements based on customer value, business impact and delivery effort.
- Support new fulfilment partners and strategic business initiatives.
- Measure product outcomes and drive continuous improvement.
What you'll bring
- Experience managing digital products and delivering measurable outcomes.
- Confidence collaborating with engineering teams and business stakeholders.
- Knowledge of Agile ways of working and product prioritisation.
- Clear communication skills and a customer-focused approach.
- Experience in order management, supply chain or retail technology would be a bonus, but isn't essential.
Benefits
Holidays
- 33 days' annual leave (including bank holidays), pro rata for the duration of the contract
- Holiday purchase scheme
Health & Wellbeing
- 24/7 Virtual GP access
- Private medical insurance - single cover
- Access to our Employee Assistance Programme and a network of Mental Health First Aiders whenever you need support
Financial Wellbeing
- Workplace pension with 5% employer contribution
Lifestyle & Everyday Benefits
- Access to cashback and discounts from a wide range of retailers
- 25% colleague discount, available in store and online
- Free Wellhub membership, with discounted access to gyms, studios and premium wellbeing apps
- Cycle to Work scheme
About Holland & Barret
For over 150 years, we've been helping people take charge of their health and wellbeing. Today, we're combining trusted expertise with digital innovation to make wellness simpler, more personal and accessible to every body.
Inclusion & accessibility statement
At Holland & Barrett, we believe everyone should feel welcome, valued and supported. We celebrate different backgrounds, experiences and perspectives and encourage you to apply even if you don't meet every requirement.
If you need reasonable adjustments during the recruitment process, please let us know.
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Senior Product Manager employer: Holland and Barrett
Holland & Barrett is an exceptional employer that prioritises the well-being and professional growth of its employees. With a hybrid working model based in Nuneaton, Warwickshire, we offer a supportive work culture that values diversity and inclusion, alongside comprehensive benefits such as private medical insurance, enhanced pension contributions, and generous holiday allowances. Join us to lead innovative risk management strategies while enjoying a fulfilling career in a company dedicated to making health and wellness accessible for all.
