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For Companies At a Glance
- Tasks: Engage with customers via phone, email, and social media to provide personalised nutrition advice.
- Company: Join Holland & Barrett, a leader in health and wellness products.
- Benefits: Enjoy a 25% employee discount, pension contributions, and exclusive retailer savings.
- Why this job: Be part of a diverse team that values wellbeing and offers impactful nutrition guidance.
- Qualifications: Must be a qualified Nutritionist and a registered member of the Association for Nutrition.
- Other info: Flexible working approach and commitment to inclusivity are key aspects of our culture.
The predicted salary is between 28800 - 48000 £ per year.
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Receive and respond to customers enquires through various channels phone, email, letters webchat, video call and social media.
Keep up to date with product knowledge and the latest trends i.e., superfoods, popular supplements, and special diets.
Provide a personalised nutrition service to customers using evidence-based nutrition knowledge. Discuss specific product recommendations as well as general lifestyle and wellbeing advice in a friendly and professional manner.
Provide support, promote, and process sales of supplements, food, and beauty products.
Liaise with PR team to provide written articles on hot nutrition, health, and wellness topics.
Support and help internal colleagues (including store staff) with product advice and knowledge. Provide exceptional customer experience.
Provide updates and insights regarding nutrition queries, questions and trends to internal stakeholders and management. Have a flexible approach for the needs of the business.
Develop and maintain a thorough up-to-date knowledge of working processes and procedures for dealing with customer enquiries.
KPI accountability.
The Person
Key Requirements:
Qualified Nutritionist
Registered member of Association for Nutrition (AfN).
Have a passion for nutrition, health, wellbeing, and our products.
Have experience in providing a high standard of customer service.
Be a good team player.
Have ability to multitask.
Friendly and empathetic approach with ability to answer customer enquiries in a professional, friendly, and timely manner.
What we offer
Our Benefits for this role include, but not limited to:
- H&B Employee Discount – 25%
- Pension company contribution
- Exclusive benefits, free advice and savings from a range of retailers and providers
- And many more!
We\’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we\’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues\’ unique and varying experiences, backgrounds, identities and cultures – I am me, we are H&B.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
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Nutritionist employer: Holland and Barrett
Contact Detail:
Holland and Barrett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nutritionist
✨Tip Number 1
Familiarise yourself with the latest trends in nutrition, such as superfoods and popular supplements. This knowledge will not only help you during interviews but also demonstrate your passion for the field.
✨Tip Number 2
Engage with our brand on social media platforms. Comment on posts, share relevant articles, and show your enthusiasm for our products. This can help you stand out as a candidate who is genuinely interested in our mission.
✨Tip Number 3
Prepare to discuss how you would handle customer enquiries across various channels. Think of examples from your past experiences where you provided exceptional customer service, as this is crucial for the role.
✨Tip Number 4
Network with other professionals in the nutrition field. Attend workshops or webinars to connect with like-minded individuals and gain insights that could be beneficial during your interview process.
We think you need these skills to ace Nutritionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Nutritionist position. Tailor your application to highlight how your skills and experiences align with these aspects.
Showcase Your Qualifications: Emphasise your qualifications as a registered member of the Association for Nutrition (AfN). Include any relevant certifications or training that demonstrate your expertise in nutrition and customer service.
Personalise Your Application: Craft a personalised cover letter that reflects your passion for nutrition and wellbeing. Mention specific products or trends you are knowledgeable about, and how you can contribute to providing exceptional customer experiences.
Highlight Teamwork and Communication Skills: Since the role involves liaising with internal colleagues and responding to customer enquiries, make sure to provide examples of your teamwork and communication skills. This will show that you can work well in a collaborative environment.
How to prepare for a job interview at Holland and Barrett
✨Show Your Passion for Nutrition
Make sure to express your enthusiasm for nutrition, health, and wellbeing during the interview. Share personal experiences or stories that highlight your passion and how it aligns with the company's values.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to handle enquiries professionally and empathetically, as this is crucial for the role.
✨Stay Updated on Trends
Research the latest trends in nutrition, superfoods, and popular supplements before the interview. Being knowledgeable about current topics will show your commitment to the field and impress your interviewers.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing scenarios where you might need to respond to a customer enquiry. Practising these situations can help you demonstrate your problem-solving skills and ability to provide tailored advice.
