At a Glance
- Tasks: Lead IT incident management and drive rapid service recovery across complex environments.
- Company: Join Holland & Barrett, a leader in health and wellness.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative team environment with a focus on continuous improvement.
- Why this job: Make a real impact by improving IT services and enhancing customer experience.
- Qualifications: Experience in IT incident management; ITIL accreditation is a plus.
The predicted salary is between 60000 - 75000 £ per year.
Holland & Barrett is seeking an IT Incident & Problem Manager to lead a critical function within IT Operations.
You will drive rapid service restoration, own root cause analysis and govern continuous improvement across complex IT environments.
The role involves coordinating cross-functional teams, chairing major incident calls and providing clear updates to stakeholders, with a hybrid arrangement in London or Nuneaton.
ITIL accreditation is desirable.
#J-18808-Ljbffr
IT Incident & Problem Leader — Rapid Service Recovery in Nuneaton employer: Holland and Barrett
Holland and Barrett is an exceptional employer, offering a dynamic work culture that values innovation and teamwork. With a focus on employee growth, the Payroll Lead role provides opportunities for professional development while enjoying a hybrid working arrangement in Nuneaton. Employees benefit from generous perks such as 33 days' holiday and private medical insurance, making it a rewarding place to build a career.
