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- Tasks: Lead insights for wellness solutions, optimizing customer journeys and driving business growth.
- Company: Join Holland & Barrett, a leader in health and wellness committed to innovation and inclusivity.
- Benefits: Enjoy 25% employee discount, bonus, pension contributions, 33 days holiday, and private medical care.
- Why this job: Be part of a mission-driven team that values data and insight to enhance well-being for all.
- Qualifications: Passion for data with experience in insights or digital analytics; strong communication and stakeholder management skills.
- Other info: This hybrid role is based in London with occasional travel to Nuneaton.
The predicted salary is between 36000 - 60000 £ per year.
Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.
The Role:
As an Insight Manager within Holland & Barrett, your key role is to ensure we unlock value through embedding insights into core processes and guiding consumer-led decision making. Your expertise will ensure that insights fuel innovation, enhance customer journeys, and create competitive advantage in the rapidly evolving healthcare and wellness landscape. Leading insights for Wellness Solutions and Services, you will champion data and insight led strategies that optimise user experience, improve engagement, and inform business growth initiatives.
Key Responsibilities:
- Understand the wellness consumer landscape, including needs and missions, using insights to identify strategic growth opportunities.
- Partner with key stakeholders (typically \’Heads of\’ and \’Director\’ level) to proactively identify insight requirements and manage across all aspects of insights generation, including management of primary research, data analysis and consolidation across insights sources, turning these into outstanding stories that land with impact and drive better business outcomes.
- Work with Healthcare and Product Development teams to map and build efficient and engaging customer journeys, providing the insight and UX expertise to optimise, develop in-depth audience segmentation and persona-driven insights.
- Optimise customer experience across wellness solutions and services, identifying and tracking key experience metrics (e.g. NPS, CSAT, retention, and LTV) to measure and improve.
- Use strategic insight to develop and test propositions, build target customer and communications strategies (delivering insight for all stages of comms development, e.g. message tests, pre-tests, performance tracking, post-test).
- Provide insights to drive new product and range development (all aspects of the product development lifecycle including packaging research/innovation testing/launch tracking).
- Provide intelligence on market trends, emerging technologies, and competitor activity, ensuring H&B remains at the forefront of the digital health and wellness sector.
Location: This is a hybrid role located in London (2 days per week) with travel to Nuneaton once a fortnight.
The Person:
- Experience in insights, digital analytics, or strategy roles, ideally within a digital-first or tech-driven organisation.
- Proven insight collection, integration, management and interrogation experience, including a range of primary research methodologies (qual and quant) and using data to produce actionable insight.
- Understanding of customer experience measures, as well as journey mapping and optimisation, with a focus on digital platforms.
- Experience in UX research methodologies, including journey mapping and optimisation, A/B testing, user tests and interviews.
- Strong understanding of first party customer data research and analysis, audience insights and activation, as well as market intelligence (including Similarweb).
- Ability to use digital analytics and behavioral insights to create a compelling story and shape strategic business decisions.
- Understanding of Marketing/Communications and Proposition testing research.
- Skilled in senior stakeholder management, influencing senior leaders, and translating insights into commercial outcomes, with outstanding communication and story-telling skills.
- Ability to relentlessly prioritise their own workstack, understanding where to spend time to create the greatest business impact.
- Proficiency in analytics tools preferred (Google Analytics, Adobe Analytics, Power BI, or similar).
What we offer:
- H&B Employee Discount – 25%.
- Bonus.
- Pension company contribution.
- 33 Days Holiday per year (Inclusive of bank holidays).
- Private Medical Care.
- Exclusive benefits, free advice and savings from a range of retailers and providers.
- Electric Car Scheme.
We\’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we\’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues\’ unique and varying experiences, backgrounds, identities and cultures – I am me, we are H&B.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).
#LI-Hybrid #LI-JK2 #J-18808-Ljbffr
Insight Manager: Wellness Solutions And Services employer: Holland and Barrett
Contact Detail:
Holland and Barrett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insight Manager: Wellness Solutions And Services
✨Tip Number 1
Familiarize yourself with the latest trends in the wellness industry. Understanding consumer needs and market dynamics will help you demonstrate your expertise during interviews and discussions.
✨Tip Number 2
Network with professionals in the wellness and healthcare sectors. Engaging with industry leaders can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data to drive business decisions. Highlighting your experience with analytics tools and insight generation will showcase your fit for the role.
✨Tip Number 4
Be ready to articulate how you would optimize customer journeys using insights. Demonstrating a clear understanding of user experience and engagement metrics will set you apart from other candidates.
We think you need these skills to ace Insight Manager: Wellness Solutions And Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Insight Manager position. Tailor your application to highlight your relevant experience in insights, digital analytics, and strategy roles.
Showcase Your Skills: Emphasize your expertise in data collection, integration, and analysis. Provide specific examples of how you've used insights to drive business outcomes, particularly in a digital-first or tech-driven environment.
Highlight Stakeholder Management Experience: Demonstrate your ability to manage senior stakeholders and influence decision-making. Include examples of how you've translated insights into actionable strategies that have led to commercial success.
Craft a Compelling Narrative: Use storytelling techniques to present your insights and experiences. Make sure your application clearly communicates your passion for data and how it can enhance customer journeys and drive innovation in wellness solutions.
How to prepare for a job interview at Holland and Barrett
✨Show Your Passion for Data
Make sure to express your enthusiasm for data and insights during the interview. Share specific examples of how you've used data to drive decision-making and improve customer experiences in previous roles.
✨Understand the Wellness Landscape
Demonstrate your knowledge of the wellness consumer landscape. Be prepared to discuss current trends, consumer needs, and how insights can unlock strategic growth opportunities in this sector.
✨Highlight Stakeholder Management Skills
Since the role involves partnering with senior stakeholders, be ready to share experiences where you've successfully influenced leaders and translated insights into actionable business outcomes.
✨Prepare Insightful Questions
Prepare thoughtful questions that show your understanding of the company's mission and values. Ask about their approach to embedding insights into core processes and how they measure success in customer experience.
