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- Tasks: Lead the integration of our digital wellness platform into retail, enhancing customer experiences.
- Company: Join Holland & Barrett, a leader in health and wellness committed to innovation and inclusivity.
- Benefits: Enjoy 25% employee discount, bonus, pension contributions, 33 days holiday, and private medical care.
- Why this job: Shape the future of wellness while working in a dynamic, inclusive environment that values your input.
- Qualifications: Experience in integrating digital products, strong strategic thinking, and a passion for customer experience required.
- Other info: This role offers hybrid working with a minimum of 2 office days per week.
The predicted salary is between 43200 - 72000 £ per year.
Join our team and be part of a company that truly lives its values. With our expertise and commitment to innovation, we aim to build trust and make health and wellness accessible to all. By fostering inclusivity and care, we work collaboratively to improve the well-being of our colleagues, customers, and communities.
At Holland & Barrett, we\’re redefining wellness for millions – and now we\’re looking for a dynamic Head of Omnichannel Integration on a 12 months fixed term contract to lead the integration of H&B&Me, our digital wellness platform, into the heart of our retail business. This is a unique opportunity to shape how our customers experience wellness in-store, online, and everywhere in between.
The Role:
Key Responsibilities:
- Lead the strategic and operational integration of H&B&Me into our core retail and loyalty experience
- Align digital wellness features with physical store execution, creating seamless customer journeys
- Translate digital experiences into in-store touchpoints that drive engagement and commercial value
- Coordinate cross-functional teams across retail, marketing, product, and insights
- Develop a robust test-and-learn framework to optimise integration and scale effectively
- Define KPIs and track performance by customer type, store, and feature adoption
- Champion the customer and colleague experience across all channels
- Shape the future of loyalty by embedding H&B&Me into our wellness ecosystem
Location:
This role is based in London, and is required to travel to our Nuneaton Hub (or London) and occasionally to any other location of H&B. We support flexibility and productivity of our employees by hybrid working arrangements with minimum 2 days presence in the offices.
The Person:
Key Requirements:
- Proven experience integrating digital products into retail environments
- Strategic thinker with strong commercial acumen and delivery focus
- Excellent stakeholder management and cross-functional leadership skills
- Experience in loyalty, CRM, or digital customer journeys
- Passion for wellness, customer experience, and innovation
What we offer:
Our Benefits for this role include, but not limited to:
- H&B Employee Discount – 25%
- Bonus
- Pension company contribution
- 33 Days Holiday per year (Inclusive of bank holidays)
- Private Medical Care
- Exclusive benefits, free advice and savings from a range of retailers and providers
- Electric Car Scheme
We\’re passionate about helping every colleague thrive across all dimensions of wellbeing, and we\’re committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues\’ unique and varying experiences, backgrounds, identities and cultures – I am me, we are H&B.
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s). #J-18808-Ljbffr
Head of Omnichannel Integration (h&b&me) employer: Holland and Barrett
Contact Detail:
Holland and Barrett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Omnichannel Integration (h&b&me)
✨Tip Number 1
Familiarise yourself with Holland & Barrett's values and mission. Understanding their commitment to wellness and inclusivity will help you align your approach during interviews and discussions, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of Holland & Barrett, especially those in leadership roles. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Head of Omnichannel Integration role.
✨Tip Number 3
Stay updated on the latest trends in omnichannel retail and digital wellness. Being knowledgeable about current innovations and customer engagement strategies will allow you to discuss relevant ideas and demonstrate your expertise during the interview process.
✨Tip Number 4
Prepare to discuss specific examples from your past experience where you've successfully integrated digital products into retail environments. Highlighting measurable outcomes and your strategic thinking will help you stand out as a strong candidate for this role.
We think you need these skills to ace Head of Omnichannel Integration (h&b&me)
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Head of Omnichannel Integration position. Understand the key responsibilities and requirements, and think about how your experience aligns with them.
Tailor Your CV: Customise your CV to highlight relevant experience in integrating digital products into retail environments. Emphasise your strategic thinking, stakeholder management skills, and any experience in loyalty or CRM.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for wellness and customer experience. Use specific examples from your past roles to demonstrate how you can contribute to the integration of H&B&Me into the retail business.
Highlight Your Values: In your application, reflect on how your personal values align with Holland & Barrett's EPIC values (Expertise, Pioneering, Inclusive, Caring). This will show that you are not only a fit for the role but also for the company culture.
How to prepare for a job interview at Holland and Barrett
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Holland & Barrett's values, especially their commitment to inclusivity and wellness. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission.
✨Showcase Your Strategic Thinking
As a Head of Omnichannel Integration, you'll need to demonstrate your ability to think strategically. Prepare examples from your past experience where you've successfully integrated digital products into retail environments, highlighting your commercial acumen and delivery focus.
✨Highlight Cross-Functional Leadership Skills
This role requires excellent stakeholder management and cross-functional leadership. Be ready to share specific instances where you've led diverse teams, coordinated efforts across departments, and achieved successful outcomes in complex projects.
✨Prepare for Customer Experience Discussions
Given the emphasis on customer experience in this role, think about how you can enhance customer journeys both online and in-store. Prepare to discuss innovative ideas or frameworks you've developed in the past that could be applied to H&B&Me's integration.