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- Tasks: Manage German-speaking reservations and ensure guest needs are met for luxury cruises.
- Company: Join a leading holiday company with a focus on unforgettable cruise experiences.
- Benefits: Enjoy flexible working, competitive pay, and extensive employee perks.
- Why this job: Be part of a dynamic team that values fresh ideas and diverse perspectives.
- Qualifications: Fluency in German and English, plus strong PC skills.
- Other info: Opportunities for career growth and a vibrant office culture await you.
The predicted salary is between 30000 - 42000 £ per year.
We have an exciting opportunity for an International Reservations Concierge (German & English Speaking) to join our Reservations department at Holland America Line & Seabourn. This role forms part of a fantastic team working in a hybrid way from home and in our offices based in Southampton.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements. This position will be considered on an office based, home based or hybrid basis.
The role involves working with our luxury Seabourn and premium Holland America Line cruises. You will:
- Take priority responsibility for all German Seabourn and Holland America Line in-bound and out-bound calls and emails in the UK & Europe market.
- Act as liaison between guests and any necessary departments, to ensure special requests and onboard needs are met.
- Complete translation tasks from German to English & vice versa.
- Support the UK & European Seabourn and Holland America Line sales team with written and verbal communication with German speaking Travel Advisors and other internal and external relationships.
This role is a CUK13 and is offered on a full time 12 months fixed-term contract basis with the option to work in a hybrid, fully homebased or fully office based.
About you: Fresh ideas and different perspectives are what excite us most and support us to succeed. Alongside bringing these to the role, you’ll also need:
- To be fluent in German & English.
- PC literate.
Being part of our team has its advantages… We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing:
- Recognition scheme with prizes and awards.
- Employee Discounted Cruising plus Friends and Family offers.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Employee Assistance and Wellbeing programmes.
- Company paid Health Cash Plan and health assessment.
- In-house Occupational Health help and access to digital GP.
- Life Assurance.
- Parental and adoption leave.
- Employee Shares Plan.
- Electric Car and Cycle to Work schemes.
- Onsite restaurant offering a range of healthy cooked and grab and go meals.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
- Contributory Defined Contribution Pension scheme.
A friendly welcome with help settling in.
German Speaking International Reservations Agent in Southampton employer: Holland America Line Inc
Contact Detail:
Holland America Line Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking International Reservations Agent in Southampton
✨Tip Number 1
Get your networking game on! Connect with people in the industry, especially those who work at Holland America Line & Seabourn. Use platforms like LinkedIn to reach out and ask for informational chats – you never know where a conversation might lead!
✨Tip Number 2
Practice your interview skills! Mock interviews can be a game changer. Grab a friend or use online resources to simulate the interview experience, focusing on common questions for customer service roles. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German and English, be ready to demonstrate your abilities during the interview. You could even prepare a short introduction about yourself in both languages to impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our fantastic team. Don’t miss out on this opportunity!
We think you need these skills to ace German Speaking International Reservations Agent in Southampton
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about communicating in German and English, make sure to highlight your language proficiency right at the start. Use examples from your past experiences where you’ve successfully used both languages.
Tailor Your Application: Don’t just send a generic CV and cover letter. Take a moment to read through the job description and align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested in the role!
Be Personable: We love a bit of personality! When writing your application, let your enthusiasm shine through. Share why you’re excited about the opportunity to work with us and how you can contribute to our team.
Apply Through Our Website: To make sure your application gets to us without any hiccups, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Holland America Line Inc
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure to practice your language skills before the interview. Try to engage in conversations or even do mock interviews with a friend to boost your confidence.
✨Know the Company Inside Out
Familiarise yourself with Holland America Line & Seabourn's offerings, values, and culture. Understanding their luxury cruise services and how they operate will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about potential customer service scenarios you might face in this role. Be ready to discuss how you would handle specific situations, especially those involving special requests or communication with travel advisors. This will demonstrate your problem-solving skills.
✨Showcase Your Flexibility
Since the position offers hybrid working options, be prepared to discuss your adaptability and how you manage your time between home and office work. Highlight any previous experiences that showcase your ability to thrive in different working environments.