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- Tasks: Lead a team to enhance digital guest experiences and manage content across platforms.
- Company: Join Carnival UK, a leader in creating unforgettable holiday experiences through innovative digital solutions.
- Benefits: Enjoy hybrid work, employee discounts, bonuses, generous leave, and health benefits.
- Why this job: Shape the future of digital services while fostering a culture of innovation and teamwork.
- Qualifications: Experience with CMS, eCommerce, and strong leadership skills are essential.
- Other info: This is a full-time, permanent role with opportunities for growth within the company.
The predicted salary is between 43200 - 72000 £ per year.
Carnival UK is in search of a Digital Self Service Manager, who is crucial in supporting our digital direction and nurturing a high-performing team. Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the Digital Self Service Manager will play a pivotal role in shaping the way we do this.
This newly created opportunity will work with the Senior Manager to operate, and content manage the user service experience for both P&O Cruises & Cunard, which includes but is not restricted to Account, Payments, Pre Cruise, On Ship & Customer Support.
Your responsibilities will include:
- Coordinating the content requirements from multiple stakeholders and maintain comprehensive plans to ensure updates and developments are prioritised and authored by the team within a suitable timeframe.
- Working closely with the strategy and development teams to ensure new features, designs and content accurately bring both brands to life - identifying opportunities to enhance content and our end-to-end service journey.
- Ensuring appropriate process is in place for any authoring activity and bringing new development authoring to wider Digital Content and Ecommerce teams to ensure alignment with other areas of the journey.
- Acting as an owner of our CMS platform and working as a content expert in ways of working with wider business functions (including Revenue Management, Product, Deployment, POLAR).
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK07, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.
Requirements: Your Expertise and Leadership
To thrive as a Digital Self Service Manager, we’re looking for:
- Experience working with a CMS to create web pages.
- Experience in eCommerce environments with revenue targets and/or service targets.
- Understanding alignment of user service content with user feedback including NPS.
About You: A Catalyst for Change
We believe that diversity enriches our team. We’re interested in candidates who:
- Ability to strategically prioritise.
- Strong team management and leadership skills.
- Customer-focused in your approach to web page creation and content curation.
- Excellent stakeholder management skills.
Why Join Us?
Working with us is about more than a job. It’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
- Employee Discounted Cruising plus Friends and Family offers.
- Annual bonus.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
- Contributory Defined Contribution Pension scheme.
- Company paid private medical and dental insurance and health assessment.
- In-house Occupational Health help and access to digital GP.
- Life Assurance.
- Parental and adoption leave.
- Employee Shares Plan.
- Electric Car and Cycle to Work schemes.
- Employee-led networks.
Ready to Lead?
If guiding a technology team to new heights excites you, we’re eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
Contact Detail:
Holland America Line Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Digital Self Service
✨Tip Number 1
Familiarise yourself with Carnival UK's digital strategy and recent initiatives. Understanding their approach to enhancing guest experiences through digital solutions will help you align your vision with theirs during discussions.
✨Tip Number 2
Network with current or former employees of Carnival UK, especially those in digital roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your experience with CMS platforms by preparing examples of web pages you've created or managed. Be ready to discuss how these experiences can translate to enhancing the user service experience at Carnival UK.
✨Tip Number 4
Highlight your leadership skills by preparing specific examples of how you've successfully managed teams and projects in the past. Emphasising your ability to drive results and foster a collaborative environment will resonate well with the hiring team.
We think you need these skills to ace Manager, Digital Self Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Digital Self Service Manager position. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with CMS platforms, eCommerce environments, and any relevant leadership roles. Use specific examples to demonstrate your skills in managing teams and driving results.
Showcase Your Customer Focus: Carnival UK values a customer-focused approach. Include examples of how you've used user feedback to enhance content or improve service delivery in previous roles. This will show that you understand the importance of guest experience.
Craft a Compelling Cover Letter: Your cover letter should not only express your enthusiasm for the role but also outline how you can contribute to Carnival UK's mission of creating exceptional guest experiences. Be sure to mention your strategic prioritisation skills and stakeholder management abilities.
How to prepare for a job interview at Holland America Line Inc
✨Showcase Your CMS Experience
Make sure to highlight your experience with content management systems during the interview. Be prepared to discuss specific projects where you created web pages and how you managed content effectively.
✨Demonstrate Your eCommerce Knowledge
Since the role involves working in eCommerce environments, be ready to talk about your understanding of revenue and service targets. Share examples of how you've contributed to achieving these goals in previous roles.
✨Emphasise Stakeholder Management Skills
Stakeholder management is crucial for this position. Prepare to discuss how you've successfully coordinated with multiple stakeholders in the past, ensuring that everyone's needs were met while maintaining project timelines.
✨Prepare for Strategic Prioritisation Questions
Expect questions on how you prioritise tasks strategically. Think of examples where you had to make tough decisions on what to focus on, especially in a fast-paced digital environment, and be ready to explain your thought process.
