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For Companies At a Glance
- Tasks: Lead a team to enhance digital guest experiences and manage content across platforms.
- Company: Join Carnival UK, a leader in creating unforgettable holiday experiences.
- Benefits: Enjoy hybrid work, generous leave, bonuses, and exclusive employee discounts.
- Why this job: Shape innovative digital solutions while fostering a culture of creativity and teamwork.
- Qualifications: Experience with CMS, eCommerce, and strong leadership skills are essential.
- Other info: This is a full-time, permanent role with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Carnival UK is in search of a Digital Self Service Manager, who is crucial in supporting our digital direction and nurturing a high-performing team. Carnival UK is building an industry-leading Digital function dedicated to crafting exceptional experiences that delight our guests, fulfil our promise of holiday happiness, whilst driving substantial revenue growth. Our mission is to constantly transform the guest experience through innovative digital solutions, fostering a culture of innovation, agility, and curiosity. We want to empower our teams to deliver exceptional results, and the Digital Self Service Manager will play a pivotal role in shaping the way we do this.
This newly created opportunity will work with the Senior Manager to operate, and content manage the user service experience for both P&O Cruises & Cunard, which includes but is not restricted to Account, Payments, Pre Cruise, On Ship & Customer Support.
Your responsibilities will include:
- Coordinating the content requirements from multiple stakeholders and maintain comprehensive plans to ensure updates and developments are prioritised and authored by the team within a suitable timeframe.
- Working closely with the strategy and development teams to ensure new features, designs and content accurately bring both brands to life - identifying opportunities to enhance content and our end-to-end service journey.
- Ensuring appropriate process is in place for any authoring activity and bringing new development authoring to wider Digital Content and Ecommerce teams to ensure alignment with other areas of the journey.
- Acting as an owner of our CMS platform and work as a content expert in ways of working with wider business functions (including Revenue Management, Product, Deployment, POLAR).
Requirements: Your Expertise and Leadership
To thrive as a Digital Self Service Manager, we’re looking for:
- Experience working with a CMS to create web pages.
- Experience in eCommerce environments with revenue targets and/or service targets.
- Understanding alignment of user service content with user feedback including NPS.
About You: A Catalyst for Change
We believe that diversity enriches our team. We’re interested in candidates who:
- Ability to strategically prioritise.
- Strong team management and leadership skills.
- Customer-focused in your approach to web page creation and content curation.
- Excellent stakeholder management skills.
Why Join Us?
Working with us is about more than a job. It’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:
- Employee Discounted Cruising plus Friends and Family offers.
- Annual bonus.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
- Contributory Defined Contribution Pension scheme.
- Company paid private medical and dental insurance and health assessment.
- In-house Occupational Health help and access to digital GP.
- Life Assurance.
- Parental and adoption leave.
- Employee Shares Plan.
- Electric Car and Cycle to Work schemes.
- Employee-led networks.
Ready to Lead? If guiding a technology team to new heights excites you, we’re eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.
Manager, Digital Self Service employer: Holland America Line Inc
Contact Detail:
Holland America Line Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager, Digital Self Service
✨Tip Number 1
Familiarise yourself with Carnival UK's digital platforms and their user experience. Understanding how P&O Cruises and Cunard operate online will give you a significant edge in discussions during the interview process.
✨Tip Number 2
Showcase your experience with CMS platforms by preparing examples of web pages you've created or managed. Be ready to discuss how these experiences can translate into enhancing the user service experience at Carnival UK.
✨Tip Number 3
Highlight your ability to work collaboratively with various stakeholders. Prepare anecdotes that demonstrate your strong stakeholder management skills, as this role requires coordinating content from multiple sources.
✨Tip Number 4
Research the latest trends in eCommerce and digital self-service solutions. Being knowledgeable about current innovations will not only impress your interviewers but also show your commitment to driving substantial revenue growth through digital transformation.
We think you need these skills to ace Manager, Digital Self Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Digital Self Service Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: Emphasise your experience with content management systems (CMS) and eCommerce environments in your CV and cover letter. Provide specific examples of how you've met revenue or service targets in previous roles.
Showcase Leadership Skills: Since the role requires strong team management and leadership skills, include examples of how you've successfully led teams or projects. Mention any strategies you've implemented that resulted in improved performance or customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your passion for enhancing guest experiences through digital solutions. Make sure to express your enthusiasm for the company's mission and how you can contribute to it.
How to prepare for a job interview at Holland America Line Inc
✨Showcase Your CMS Experience
Make sure to highlight your experience with content management systems during the interview. Be prepared to discuss specific projects where you created web pages and how you managed content effectively.
✨Demonstrate Your eCommerce Knowledge
Since the role involves working in eCommerce environments, be ready to talk about your understanding of revenue and service targets. Share examples of how you've contributed to achieving these goals in previous roles.
✨Emphasise Stakeholder Management Skills
Stakeholder management is crucial for this position. Prepare to discuss how you've successfully coordinated with multiple stakeholders in the past, ensuring that everyone's needs were met while maintaining project timelines.
✨Be Customer-Focused
As a Digital Self Service Manager, a customer-centric approach is vital. Think of examples where you've used user feedback, such as NPS, to enhance content or improve the user experience, and be ready to share these insights.
