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- Tasks: Engage with guests to create tailored cruise experiences and meet sales targets.
- Company: Join Princess Cruises, a leader in delivering unforgettable holiday experiences.
- Benefits: Enjoy employee discounts, health plans, and extensive learning opportunities.
- Other info: Hybrid work model with exciting office events and community engagement.
- Why this job: Be part of a vibrant team that values growth and work-life balance.
- Qualifications: Sales experience and strong relationship management skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
No one knows cruising like Princess. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities.
The Princess Cruises Outbound Senior Personal Cruise Advisor is accountable for meeting individual sales targets by proactively working to secure bookings from assigned guest leads. As a trusted expert in our product, through knowledge and expertise you will provide existing and new to brand guests with tailored recommendations and customised cruise packages. Consistently delivering against all sales related targets and contributing to the overall business’s success.
Key accountabilities include:
- Proactively contact leads, through outbound dialling & email, to develop relationships and generate sales.
- Ensure all opportunities to maximise revenue are utilised, through upgrades, cross selling and additional products/services.
- Demonstrate a strong understanding of current commercial focuses, campaigns & programme launches and proactively market these to your assigned leads.
- Maintain excellent product and brand knowledge to aid the close of a sale.
- Contribute to feedback on the success of campaigns & programme launches, suggestions on new initiatives to secure more sales and share guest sentiment.
- Responsible for processing credit/debit card transactions confidentially and accurately.
- Establish, manage, own, and develop relationships with all assigned guest leads, both past & new to brand to generate repeat bookings.
- Support guests with actioning any amendments to their reservations and advise on any questions they may have, via email and both inbound and outbound calls.
- Confidently handle challenging situations, proactively owning, and resolving any issues and complaints.
This role is classified as CUK12 and is available on a full-time, permanent basis. We offer hybrid work with a minimum of two days per week in our Southampton office.
Requirements: What You Need to Succeed
- Pro-active Sales and service experience in a customer focused environment.
- Proven success in achieving sales targets.
- Excellent relationship management skills.
- A high level of attention to detail and accuracy.
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist.
About You: The Ideal Candidate
- Professionalism – be ready for work, courteous to colleagues and protect customer information.
- Positive Attitude.
- Organisation skills.
- Team Collaboration.
- Motivation and drive to reach personal and team goals.
Interview Process – will include a one way video interview, an online assessment and a face to face interview at an assessment day at Carnival House (this will include an Icebreaker, Q&A with a member of the team, a group activity and a 121 interview with competency style questions).
Assessment Date – 20th March 2026.
Training: first 6 weeks will be with our training team; Monday to Friday 9:00 to 18:00. Average working hours are 37.5 per week. You will be required to work shifts between the hours of Monday – Friday 8:30am-6pm and 1 in 5 Saturdays 9am-5pm.
Why Join Us?
- Working within our Princess team means you’ll be part of a community that values growth, work-life balance, and well-being.
- Employee Discounted Cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee-led networks.
- Company paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme.
Take the Next Step
Our Hiring teams value giving candidates a great experience, if we receive a high volume of applications that will compromise our ability to offer the service we like to provide, the role could be paused or closed early, we therefore encourage you to apply early to avoid disappointment.
Recruitment Journey - For more information on your recruitment journey, please visit Candidate Journey Map.
Princess Cruises Outbound Senior Personal Cruise Advisor in Eastleigh employer: Holland America Line Inc
Contact Detail:
Holland America Line Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Princess Cruises Outbound Senior Personal Cruise Advisor in Eastleigh
✨Tip Number 1
Get to know the company inside out! Research Princess Cruises, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for cruising, which will definitely impress.
✨Tip Number 2
Practice your sales pitch! Since this role is all about meeting those sales targets, make sure you can confidently talk about how you'd approach leads and close deals. Role-playing with a friend can help you nail it.
✨Tip Number 3
Be ready for that video interview! Make sure your tech is sorted, and find a quiet spot where you won’t be interrupted. Dress smartly and keep your energy up – they want to see your enthusiasm for the role!
✨Tip Number 4
Don’t forget to follow up! After your interviews, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which is always a plus in their books.
We think you need these skills to ace Princess Cruises Outbound Senior Personal Cruise Advisor in Eastleigh
Some tips for your application 🫡
Show Your Passion for Cruising: When you're writing your application, let your love for cruising shine through! Share any personal experiences or stories that highlight why you’re excited about the role and how you can contribute to delivering holiday happiness.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the responsibilities of a Senior Personal Cruise Advisor!
Highlight Your Sales Success: Since this role is all about meeting sales targets, don’t forget to showcase your previous achievements in sales. Use numbers and examples to demonstrate how you've successfully driven sales in past roles.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain professionalism in your written application. Use a friendly tone but ensure your language is clear and respectful, reflecting the values of Princess Cruises.
How to prepare for a job interview at Holland America Line Inc
✨Know Your Product Inside Out
As a Senior Personal Cruise Advisor, you'll need to demonstrate a strong understanding of Princess Cruises' offerings. Dive deep into the details of the cruise packages, destinations, and any current promotions. This knowledge will not only help you answer questions confidently but also allow you to tailor recommendations that resonate with potential guests.
✨Practice Your Sales Pitch
Since this role is all about meeting sales targets, practice your sales pitch before the interview. Think about how you would approach a lead, highlight the benefits of cruising with Princess, and handle objections. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Showcase Your Relationship Management Skills
The ability to build and maintain relationships is crucial for this position. Prepare examples from your past experiences where you've successfully developed relationships with clients or customers. Highlight how you managed those relationships and the positive outcomes that resulted from them.
✨Be Ready for Scenario Questions
During the face-to-face interview, expect competency-style questions that may involve challenging situations. Think of scenarios where you've had to resolve issues or complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.