At a Glance
- Tasks: Book unforgettable cruises and provide top-notch service to guests via email and phone.
- Company: Join Holland America Line and Seabourn, leaders in the cruising industry.
- Benefits: Enjoy employee discounts, health plans, and 25+ days of leave.
- Other info: Hybrid work options available, plus exciting office events and learning opportunities.
- Why this job: Make holiday dreams come true while developing your skills in a vibrant environment.
- Qualifications: Fluent in Dutch and English with strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 € per year.
No one knows cruising like Holland America Line and Seabourn. We deliver holiday happiness for millions of people each year and that’s a responsibility we take seriously. From formal qualifications to the life lessons of worldwide travel, we offer our people a broad range of personal and professional development opportunities, and this journey can begin as a Dutch Speaking International Reservations Concierge within our Contact Centre.
Key Responsibilities
- Accountable for booking cruises for guests via email and telephone, ensuring exceptional service delivery.
- Using product knowledge and customer service skills to resolve queries pre and post cruise via inbound calls.
- Aiming to provide first call resolution to deliver the desired outcome.
- Building trusting relationships with guests and travel agent partners, proactively identifying itineraries and cruise products that match their needs.
- Delivering guest satisfaction and a memorable experience.
This role is classified as CUK13 and is available on a full‑time permanent basis. Hybrid work is offered with a minimum of two days per week (Wednesday and Thursday) in our Southampton office if you are based in the area, or a home‑working role if you are based further afield from our head office.
Requirements
- Effective communication skills and a desire to go the extra mile for guests and travel partners.
- Problem‑solving ability with a focus on first call resolution to a high‑quality standard.
- Use product knowledge to identify opportunities to retain bookings by promoting product features and benefits.
Ideal Candidate
- Professionalism – ready for work, courteous to colleagues, and protection of customer information.
- Fluent Dutch and English speaking.
- Team collaboration.
- Adaptability.
- Clear and concise communication, both written and verbal in Dutch and English.
- Planning skills to organise and prioritise work.
- PC literacy.
Benefits
- Employee discounted cruising plus Friends and Family offers.
- Recognition scheme with prizes and awards.
- Regular office events, including live entertainment, lifestyle events and charity partner fundraisers.
- Extensive learning and development opportunities.
- Employee‑led networks.
- Company‑paid Health Cash Plan and health assessment.
- Discounted retail and leisure via discounts portal.
- Minimum 25 days leave, bank holiday allowance.
Working Hours & Schedule
Average working hours are 37.5 per week. You will be required to work five days within the opening hours of the Contact Centre: Monday to Friday 08:00 to 16:30 or 09:00 to 17:30 on a rotational basis, and Saturday 08:00 to 16:00. You will also be required to work in the office on Wednesday and Thursday each week if you are on a hybrid basis. The role can also be a home‑based role with the same working hours. You will be required to work 1 Saturday in 4 and will then receive a day off in the week when you work on a Saturday. Your shifts will be exclusive of lunch breaks; exact shifts, rotations and breaks will be subject to local arrangement.
International Reservations Concierge (Dutch Speaking) in Eastleigh employer: Holland America Line Inc
Holland America Line and Seabourn is an exceptional employer, offering a vibrant work culture that prioritises employee development and satisfaction. As a Dutch Speaking International Reservations Concierge, you will enjoy benefits such as discounted cruising, a recognition scheme, and extensive learning opportunities, all while working in a supportive environment that values teamwork and adaptability. With the flexibility of hybrid working arrangements from our Southampton office, you can balance your professional and personal life while contributing to creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land International Reservations Concierge (Dutch Speaking) in Eastleigh
✨Tip Number 1
Get to know the company inside out! Research Holland America Line and Seabourn, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for cruising.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with guests and travel partners, role-play some scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive! When you're on the phone or in an interview, think about how you can go the extra mile for guests. Share examples of how you've done this in the past to show you're the perfect fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to embark on this exciting journey with us.
We think you need these skills to ace International Reservations Concierge (Dutch Speaking) in Eastleigh
Some tips for your application 🫡
Show Off Your Language Skills:Since this role is all about connecting with guests in Dutch and English, make sure to highlight your language proficiency. Use clear and concise language in your application to demonstrate your communication skills right from the start!
Tailor Your Application:Take a moment to read through the job description and align your experience with the key responsibilities. We love seeing how your background fits into our world of cruising, so don’t be shy about showcasing relevant experiences!
Be Personable:We’re all about building relationships, so let your personality shine through in your written application. A friendly tone can go a long way in showing us you’re the right fit for our team and our guests!
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and enthusiasm for the role. We can’t wait to hear from you!
How to prepare for a job interview at Holland America Line Inc
✨Know Your Product Inside Out
Before the interview, make sure you’re familiar with Holland America Line and Seabourn's cruise offerings. Understand the different itineraries, features, and benefits of their cruises. This knowledge will help you answer questions confidently and show your passion for the role.
✨Practice Your Language Skills
Since this role requires fluency in Dutch and English, practice speaking and writing in both languages. You might be asked to demonstrate your language skills during the interview, so be prepared to switch between the two seamlessly.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you went the extra mile for a customer. Be ready to discuss how you resolved issues and provided exceptional service. This will highlight your problem-solving abilities and commitment to guest satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest and helps you determine if it’s the right fit for you.
