At a Glance
- Tasks: Lead the eCommerce team to drive digital performance and enhance customer experiences.
- Company: Join Carnival UK, a leader in holiday experiences with a diverse and inclusive culture.
- Benefits: Enjoy hybrid work, generous leave, employee discounts, and extensive development opportunities.
- Other info: Be part of a dynamic team with excellent career growth and recognition opportunities.
- Why this job: Make a significant impact in shaping unforgettable holiday experiences for customers worldwide.
- Qualifications: Proven eCommerce leadership experience and strong strategic thinking skills.
The predicted salary is between 80000 - 100000 £ per year.
Join us in shaping the future of holiday experiences across Carnival UK as a key senior management leader. At Carnival UK, we believe in the power of diversity to drive success, valuing a blend of backgrounds, experiences, and skills. If you possess a strategic mindset and a track record of overseeing a department, let’s talk. We’re not just looking for qualifications on paper; we’re searching for someone who can bring fresh ideas and a new perspective to our team.
The eCommerce team leads Carnival UK’s digital commerce agenda across P&O Cruises and Cunard, driving digital channel performance, customer experience, product ownership, content governance and insight‑led decision making. As a VP, eCommerce, you will play a pivotal role in steering the direction of the Corporate team, ensuring we continue to deliver unforgettable holiday happiness. Your direction will not only influence our business health but also inspire a team of eCommerce professionals to excel in their roles.
Key accountabilities include:
- Own the end‑to‑end commercial performance of digital channels across all global markets, setting revenue, traffic and conversion strategies across web and app platforms.
- Define and champion the channel strategy across web and app, ensuring a cohesive, brand‑appropriate customer experience that drives acquisition, engagement and retention.
- Provide executive sponsorship and strategic direction for the Product Owner community, shaping product investment decisions and roadmap prioritisation.
- Build and embed a rigorous insight and analytics capability that drives evidence‑based decision‑making across Channels & Commerce.
Job Requirements
- Proven experience leading large‑scale eCommerce functions with ownership of commercial performance and digital trading outcomes.
- Strong expertise in digital channel strategy, customer experience optimisation and conversion performance.
- Significant experience leading multi‑disciplinary teams across product, content, experience, analytics and trading.
- Strong commercial judgement with the ability to influence strategic investment and technology roadmap decisions.
About You
Your ability to think strategically, drive results with integrity, and inspire your team is what sets you apart. You’re not just an eCommerce professional; you’re a visionary person who is ready to make a significant impact.
Why Join Us?
Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK04, offered as a full‑time position, on a permanent basis, with an offering of hybrid work including up to two days from home.
Benefits
- Employee Discounted Cruising plus Friends and Family offers
- Annual bonus
- Friendly welcome with help settling in
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employee‑led networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- In‑house Occupational Health help and access to digital GP
- Life Assurance
- Parental and adoption leave
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab‑and‑go meals
- Discounted retail and leisure via discounts portal
eCommerce Vice President in Eastleigh employer: Holland America Line Inc
At Carnival UK, we pride ourselves on being an exceptional employer that champions diversity and innovation within the eCommerce sector. Our vibrant work culture fosters collaboration and creativity, offering extensive learning and development opportunities alongside a comprehensive benefits package, including employee discounts, hybrid working options, and wellness programmes. Join us in a role where your strategic vision will not only shape our digital commerce agenda but also inspire a dedicated team to deliver unforgettable holiday experiences.
