At a Glance
- Tasks: Ensure safety and security at Holkham Hall while providing excellent customer service.
- Company: Join the Holkham Enterprises team, known for its commitment to quality and service.
- Benefits: Full-time hours with a shared live-out security flat provided.
- Other info: Enjoy a dynamic role with varied tasks and a supportive team environment.
- Why this job: Be part of a historic venue and make a real difference in visitor experiences.
- Qualifications: Practical approach and flexibility are key; customer service skills are a plus.
The predicted salary is between 30000 - 42000 £ per year.
This is a ‘hands on’ role which will require a flexible and practical approach. The facilities and security team are heavily involved with the day-to-day operation to support both the public and private aspects of Holkham Hall. The role of Houseperson is to ensure the Hall is safe and secure, minimising risk of loss or damage.
The position is instrumental in ensuring that the family and visitors receive the best possible levels of customer services, reacting to matters in a prompt and friendly way. Turning a practical hand to all manner of maintenance jobs whilst keeping on top of mandatory compliance tasks to ensure that the building runs smoothly for visitors, family and staff.
You will not be required to live within the Hall itself but you will provide approx. 2 days security cover per week and 3 shifts (08:30-17:00) per week in accordance with a 3 monthly rota published in advance. You would be expected to provide 24-hour security cover and emergency response shifts as required. A shared live-out security flat is provided for this purpose, which is located in the Hall, alongside the Security Office.
To apply: please send your CV and a covering letter to careers@holkham.co.uk.
Houseperson (live-out) employer: Holkham
Holkham Enterprises is an exceptional employer that values a hands-on approach and fosters a supportive work culture. Employees benefit from flexible working hours, opportunities for personal growth, and the unique experience of working in a historic setting, ensuring that both staff and visitors enjoy a safe and welcoming environment. With a commitment to customer service excellence and a collaborative team atmosphere, Holkham Hall offers a rewarding career for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Houseperson (live-out)
✨Tip Number 1
Get to know the company! Research Holkham Hall and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for practical assessments! Since the Houseperson role is hands-on, be ready to demonstrate your skills in maintenance and customer service during the interview process.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity shows your enthusiasm and keeps you on their radar. Remember, we want to see your passion for the role!
We think you need these skills to ace Houseperson (live-out)
Some tips for your application 🫡
Show Your Practical Side:In your application, highlight any hands-on experience you have. We want to see how you've tackled maintenance jobs or dealt with customer service in the past. Make it clear that you're ready to roll up your sleeves and get stuck in!
Tailor Your CV and Cover Letter:Don’t just send a generic CV! We love it when applicants tailor their documents to the role. Mention specific skills or experiences that relate directly to the Houseperson position. It shows us you’re genuinely interested and have done your homework.
Be Friendly and Approachable:Since this role involves interacting with visitors and the family, let your personality shine through in your application. Use a friendly tone in your cover letter to show us that you’d be a great fit for our team and the environment at Holkham Hall.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Holkham
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Houseperson. Familiarise yourself with the day-to-day operations at Holkham Hall, especially how the facilities and security team work together. This will help you demonstrate your practical approach during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you would react to various situations involving visitors and family members.
✨Be Prepared for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle maintenance tasks. Prepare to discuss specific scenarios where you've successfully tackled similar challenges, showcasing your hands-on experience and flexibility.
✨Demonstrate Your Commitment to Safety
As safety is a key aspect of this role, be prepared to talk about your understanding of compliance tasks and risk minimisation. Highlight any relevant training or experience you have in maintaining safety standards, as this will show you're serious about keeping the Hall secure.
