At a Glance
- Tasks: Join our team to welcome guests and resolve ticketing issues at live events.
- Company: Dynamic events company with a focus on exceptional customer service.
- Benefits: Competitive pay, flexible hours, and role-specific training provided.
- Other info: Freelance position with opportunities for growth in the events industry.
- Why this job: Be part of exciting live events and create memorable experiences for attendees.
- Qualifications: Must have 2 years of experience in ticketing or admissions roles.
The predicted salary is between 13 - 15 £ per hour.
We are looking for up to ten staff to join our existing team of experienced industry freelancers. Applicants should have demonstrable experience of working on live events, ideally within Ticketing or Admissions (e.g. ushering, stewarding or box office). You'll be one of the first points of contact for customers during events, welcoming ticketholders and resolving any ticketing or seating issues that arise on entry or inside the venue.
Please note, this is an on-site role requiring outdoor working. Event staff will be offered role specific training, shadowing shifts and on-site inductions to work with our team to deliver exceptional customer service.
Requirements:
- Interviews will only be offered to candidates with relevant experience of working in Ticketing/Visitor Services/Admissions roles in Events venues.
Closing date: Monday 16th March
Interviews: (online only) weekday, evening and weekend time slots will be offered w/c 30th March.
Job Types: Freelance, Zero hours contract
Pay: £13.45-£15.00 per hour
Application question(s): Do you have experience of working in Arts/Events Venues as an Usher, Steward or Box Office staff?
Experience: ticketing: 2 years (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Seasonal Event Staff in London employer: HolisTix Ticketing Ltd
Join our dynamic team as Seasonal Event Staff, where you'll be part of a vibrant work culture that values exceptional customer service and teamwork. With opportunities for role-specific training and hands-on experience in a lively event environment, you'll not only enhance your skills but also enjoy the thrill of working at exciting live events. Our commitment to employee growth and a supportive atmosphere makes us an excellent employer for those seeking meaningful and rewarding employment in the events industry.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Event Staff in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout and key areas like ticketing and seating. This will help you answer questions confidently and show that you're proactive.
✨Tip Number 2
Practice your customer service skills. Think about how you'd handle tricky situations, like a lost ticket or a seating mix-up. Being prepared will make you stand out during interviews.
✨Tip Number 3
Network with other event staff! Connect with people in the industry on social media or at events. They might have tips or even job leads that could help us land that perfect role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are enthusiastic about joining our team!
We think you need these skills to ace Seasonal Event Staff in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your relevant experience in ticketing or admissions. We want to see how your past roles as an usher, steward, or box office staff have prepared you for this position.
Be Personable:Since you'll be the first point of contact for customers, let your personality shine through! Use a friendly tone in your application to show us that you’re ready to deliver exceptional customer service.
Tailor Your Application:Don’t just send a generic application. We love it when candidates tailor their applications to our specific job description. Mention any relevant skills or experiences that align with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at HolisTix Ticketing Ltd
✨Show Off Your Experience
Make sure to highlight your relevant experience in ticketing or admissions during the interview. Be ready to share specific examples of how you've handled customer interactions, resolved issues, or contributed to a successful event.
✨Know the Venue
Familiarise yourself with the venue where you'll be working. If possible, visit it beforehand or research its layout and facilities. This will help you answer questions confidently and show that you're proactive about your role.
✨Demonstrate Customer Service Skills
Since you'll be one of the first points of contact for customers, it's crucial to demonstrate your customer service skills. Prepare to discuss how you would handle difficult situations or complaints, showcasing your ability to remain calm and professional.
✨Ask Questions
At the end of the interview, don’t hesitate to ask questions about the team, training, or the events you'll be working on. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
