At a Glance
- Tasks: Lead a 24-hour mental health recovery service, ensuring high-quality care and support.
- Company: Join Holistic Recruiters Ltd, an innovative NHS healthcare provider.
- Benefits: Enjoy a company pension, annual leave, and leadership training.
- Other info: Be part of a supportive team with career progression opportunities.
- Why this job: Make a real difference in the lives of individuals facing mental health crises.
- Qualifications: Experience in mental health services and strong leadership skills required.
The predicted salary is between 37035 - 45265 £ per year.
Service Manager - Recovery House (Mental Health Crisis Service)
Holistic Recruiters Ltd is an NHS commissioned healthcare provider delivering innovative community-based services that improve outcomes for individuals whilst reducing unnecessary hospital admissions.
Crowlin Recovery House is a pioneering NHS-funded Mental Health Recovery House providing a 24-hour, short-term, non-clinical residential alternative to hospital admission for adults experiencing a mental health crisis.
The service offers a safe, therapeutic and trauma-informed environment where individuals can stabilise, recover and safely return home through personalised recovery planning and partnership working with the Crisis Resolution Home Treatment Teams (CRHTTs).
The Recovery House operates 24 hours a day, 365 days a year and provides accommodation for up to ten guests.
Job Description
The Service Manager provides strategic and operational leadership for a 24-hour NHS-funded Mental Health Recovery House, ensuring the delivery of a safe, high-quality, person-centred, trauma-informed, and recovery-focused service for adults experiencing a mental health crisis.
The post holder is responsible for the overall management of the service, including operational performance, governance, financial management, staff leadership, partnership working, and continuous service improvement, while ensuring compliance with NHS contractual requirements and regulatory standards.
Key Responsibilities
- Provide strategic leadership and overall operational management of the Recovery House, ensuring safe and effective service delivery 24 hours a day, 365 days a year.
- Lead the management team, including the Deputy Service Manager, and oversee all operational staff to deliver high-quality, recovery-focused care.
- Ensure high-quality support through effective needs assessments, risk assessments, personalised support planning, therapeutic interventions, and structured programmes of meaningful activities that promote recovery, independence, and community integration.
- Develop strong partnerships with NHS Commissioners, Crisis Resolution Home Treatment Teams (CRHTTs), Community Mental Health Teams, Primary Care, Social Care, Housing Providers, Police, Ambulance Service, Local Authorities, and voluntary organisations to coordinate referrals, admissions, reviews, and safe discharge planning.
- Lead all governance and quality assurance systems, ensuring compliance with NHS Standard Contract requirements, safeguarding legislation, CQC standards (where applicable), GDPR, Health & Safety legislation, and organisational policies.
- Oversee audits, incident investigations, complaints, serious incidents, risk management, learning reviews, Duty of Candour, and continuous quality improvement.
- Ensure effective systems are in place to monitor, record, analyse, and report all aspects of service delivery, using performance data to improve outcomes and achieve NHS contractual KPIs, including MHSDS reporting.
- Lead workforce planning by recruiting, supervising, mentoring, coaching, and developing staff, managing performance, appraisals, disciplinary processes, wellbeing initiatives, and succession planning.
- Ensure staff remain compliant with mandatory and specialist training, including safeguarding, trauma-informed care, suicide prevention, autism awareness, de-escalation, equality and diversity, and health and safety.
- Manage the service budget, monitor staffing costs and agency usage, approve expenditure, ensure value for money, and maintain financial compliance.
- Promote innovation by reviewing performance data, implementing service improvements, sharing best practice, and supporting the mobilisation of future mental health services.
- Participate in the senior management on-call rota.
What We Offer
- Company pension.
- Annual Leave entitlement
- Leadership and management training.
- Employee Assistance Programme.
- Career progression opportunities.
- Supportive leadership team.
- Opportunity to help shape an innovative NHS-funded mental health service.
- A rewarding role making a meaningful difference in the lives of people experiencing mental health crises.
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Read more employer: Holistic Recruiters Ltd
Holistic Recruiters Ltd is an exceptional employer, offering a unique opportunity to lead a pioneering NHS-funded Mental Health Recovery House in a supportive and innovative environment. With a strong focus on employee growth through leadership training and career progression opportunities, staff are empowered to make a meaningful impact in the lives of individuals experiencing mental health crises. The company fosters a collaborative work culture, ensuring compliance with regulatory standards while promoting a safe and therapeutic atmosphere for both employees and guests.
StudySmarter Expert Advice🤫
We think this is how you could land Read more
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Holistic Recruiters Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Holistic Recruiters Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Holistic Recruiters Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Read more
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Holistic Recruiters Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Holistic Recruiters Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Holistic Recruiters Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Holistic Recruiters Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Holistic Recruiters Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Holistic Recruiters Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
