At a Glance
- Tasks: Deliver outstanding service and create memorable experiences for guests in the Food & Beverage sector.
- Company: Join a vibrant hotel team that values fun and exceptional customer service.
- Benefits: Enjoy discounts, free meals, gym membership, and international travel opportunities.
- Other info: Flexible hours and plenty of room for career growth await you!
- Why this job: Be part of a dynamic environment where every day brings new challenges and guest interactions.
- Qualifications: Great customer service skills and a passion for engaging with people.
The predicted salary is between 20000 - 25000 £ per year.
Can I have a Pizza with no sauce or cheese please? SAY WHAT? We’ve heard it all. Because you’re an outstanding Food & Beverage Assistant you’ll know exactly how to deal with such requests (believe me, there will be weirder) – this means you won’t be scared of the unknown, you’ll actually love it! You’ll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you’ll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile.
What you’ll be doing as a Food & Beverage Assistant:
- Ensuring that all guests experience an outstanding level of service throughout their stay
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback
- Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
- Looking for ways to deliver continuous improvements to the guest experience.
What’ll make you a great fit for this Food & Beverage Assistant role:
- It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people – and as a result, have great interpersonal and communication skills
- Details? You love them! You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
- Hard-working but FUN!
The benefits:
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
- Family and Friends discounts in hotels across the IHG Hotels
- Leisure Club / Gym free membership
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
- Parking on site for free
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours.
Guest Experience Lead – Food & Beverage (Flexible Hours) in Shepperton employer: Holiday Inn
As a Guest Experience Lead in Food & Beverage, you'll thrive in a vibrant work culture that prioritises exceptional service and guest satisfaction. With flexible hours, generous employee benefits including discounts across various sectors, and opportunities for international travel and career progression, this role offers a rewarding environment where your passion for hospitality can truly shine. Join us to be part of a team that values hard work, fun, and the unique experiences you bring to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Lead – Food & Beverage (Flexible Hours) in Shepperton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the vibe and values of the place. This way, you can tailor your responses to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your passion for customer service shine through. Share stories that highlight your skills and how you’ve made guests smile in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds!
We think you need these skills to ace Guest Experience Lead – Food & Beverage (Flexible Hours) in Shepperton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and flair into your words. Remember, we’re all about creating memorable experiences for our guests, and that starts with you.
Tailor Your Application:Make sure to tailor your application to the Guest Experience Lead role. Highlight your customer service skills and any relevant experience you have in the food and beverage industry. We love seeing how you can connect with our guests and make their experience unforgettable!
Be Specific About Your Skills:Don’t just say you have great communication skills; give us examples! Whether it’s handling tricky requests or upselling like a pro, show us how you’ve made a difference in previous roles. We’re looking for those little details that make you stand out.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success! It’s super easy, and you’ll get to see all the amazing opportunities we have. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Holiday Inn
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and any special promotions. This will not only show your enthusiasm for the role but also help you answer questions about how you would handle unique guest requests, like that pizza without sauce or cheese!
✨Show Off Your People Skills
Prepare examples of how you've built relationships with guests in previous roles. Think about times when you went above and beyond to ensure a great experience. This will demonstrate your ability to connect with customers and anticipate their needs.
✨Be Ready for Curveballs
Expect the unexpected! Prepare for quirky questions or scenarios that test your problem-solving skills. Practice responding to hypothetical situations where you need to turn a negative experience into a positive one, showcasing your adaptability and creativity.
✨Highlight Your Tech Savvy
Since the role involves using technology to enhance guest experiences, be ready to discuss your comfort level with tech tools. Share specific examples of how you’ve used technology in past roles to improve service or streamline processes.
