At a Glance
- Tasks: Deliver outstanding service and create memorable experiences for guests.
- Company: Join a vibrant team in a dynamic hospitality environment.
- Benefits: Enjoy discounts, free meals, gym membership, and international travel opportunities.
- Other info: Flexible hours and room for growth in your career.
- Why this job: Be part of a fun team while making guests smile every day.
- Qualifications: Great customer service skills and a love for people are essential.
The predicted salary is between 20000 - 25000 £ per year.
We’ve heard it all. Because you’re an outstanding Food & Beverage Assistant you’ll know exactly how to deal with such requests (believe me, there will be weirder) – this means you won’t be scared of the unknown, you’ll actually love it! You’ll also know Angela, (one of your favourite regulars) is partial to trying whatever special is on the menu, so she gives you the nod and you have it on order; but you’ll be just as passionate about ensuring each and every guest receives the same treatment, paying attention to those little details, that makes them leave with a smile.
What you’ll be doing as a Food & Beverage Assistant:
- Ensuring that all guests experience an outstanding level of service throughout their stay
- Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
- Engage, build and develop relationships with guests, assessing their needs and flexing style and approach appropriately
- Being attentive to all guests and looking for opportunities to up-sell and make recommendations to enhance their experience
- Responding promptly to guest complaints and finding ways to turnaround any negative feedback
- Keeping up to date with hotel facilities, promotions and the local market area, so as to be able to effectively assist guests
- Looking for ways to deliver continuous improvements to the guest experience.
What’ll make you a great fit for this Food & Beverage Assistant role:
- It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
- You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
- You’ll love people – and as a result, have great interpersonal and communication skills
- Details? You love them! You’ll be incredibly attentive with guests as a result
- Flexible and able to remain focused on results under pressure and to challenging deadlines
- Self-motivated and confident
- Hard-working but FUN!
The benefits:
- Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
- Family and Friends discounts in hotels across the IHG Hotels
- Leisure Club / Gym free membership
- International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
- Parking on site for free
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours.
Food & Beverage Assistant in Shepperton employer: Holiday Inn
As a Food & Beverage Assistant with us, you'll thrive in a vibrant work culture that prioritises exceptional customer service and personal connections with guests. Enjoy a range of benefits including discounts across various sectors, free meals during shifts, and opportunities for international travel and career progression within our global hotel family. Join us to be part of a dynamic team where hard work is recognised and rewarded, all while having fun in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant in Shepperton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the vibe and values of the place. This way, you can tailor your responses to show you're a perfect fit for their team.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, try role-playing with a friend or family member. This will help you feel more confident when dealing with those quirky requests from guests.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've gone above and beyond for customers. This will show that you’re not just about the basics but genuinely care about enhancing guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Food & Beverage Assistant in Shepperton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and flair into your words. Remember, we’re all about creating memorable experiences for our guests, and that starts with you.
Tailor Your Application:Make sure to tailor your application to the Food & Beverage Assistant role. Highlight your customer service skills and any relevant experience you have. We love seeing how you can connect with guests and make their experience unforgettable!
Be Specific About Your Skills:Don’t just say you have great communication skills; give us examples! Whether it’s handling tricky requests or building relationships with regulars, show us how you’ve used your skills in real-life situations. We want to know how you can bring that magic to our team.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you’re keen and ready to join the StudySmarter family!
How to prepare for a job interview at Holiday Inn
✨Know Your Menu Inside Out
Before the interview, make sure you’re familiar with the menu and any specials. This will not only impress your interviewers but also show that you’re genuinely interested in the role. Be ready to discuss how you would handle unique requests, like that pizza without sauce or cheese!
✨Show Off Your People Skills
As a Food & Beverage Assistant, your ability to connect with guests is crucial. During the interview, share examples of how you've built relationships with customers in the past. Highlight your communication skills and how you adapt your approach based on different guest needs.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you’ve handled complaints or tricky situations before. Interviewers love to hear about your problem-solving skills, so think of specific examples where you turned a negative experience into a positive one for a guest.
✨Emphasise Your Flexibility and Fun Side
This role requires a flexible attitude, especially during busy times. Share stories that showcase your ability to stay focused under pressure while still having fun. Let your personality shine through – they want to see that you can bring energy and positivity to the team!
