Kew Green Hotels is seeking a Guest Service Manager to lead a multiskilled team across Front Office, F&B, and Meetings & Events. You will drive service excellence, manage guest feedback, and ensure safety and operational standards are met as you report to the Hotel Manager.
You will be empowered to grow into broader hotel operations, with training provided to lead confidently across all front-facing areas. This role emphasizes KPIs like guest satisfaction and revenue opportunities.
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Multiskilled Guest Service Lead | Front Office & F&B/Events in Runcorn employer: Holiday Inn
Kew Green Hotels is an excellent employer for aspiring kitchen leaders, offering a vibrant work culture that prioritises team collaboration and guest satisfaction. With a commitment to employee growth through fully funded apprenticeships and internal development programmes, staff enjoy unique benefits such as discounts on hotel stays and access to leisure facilities, all within a supportive environment that values inclusivity and well-being.
