At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences across all hotel departments.
- Company: Join LGH Hotels Management, a growing leader in the hospitality industry.
- Benefits: Enjoy employee discounts, free meals, and access to health support programmes.
- Other info: Flexible role with opportunities for growth in a vibrant hotel environment.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Passion for hospitality and strong people skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This is a truly flexible, multi-skilled position working across the full hotel operation, adapting to the needs of the business and supporting teams wherever great service is needed most. We are looking for a Guest Service Manager who will play a key role in delivering exceptional guest experiences across all departments within the hotel. Working closely with the General Manager and Operations Manager, this role is responsible for ensuring high service standards, driving guest satisfaction, supporting daily operations and creating memorable experiences for guests throughout their stay.
The Guest Service Manager acts as a visible leader within the operation, supporting the team on the floor, handling guest feedback professionally and ensuring all outlets operate efficiently while maintaining brand standards. No two days will be the same — and that’s exactly what makes this role so rewarding.
What You’ll Be Responsible For
- Delivering outstanding customer service across all areas such as Reception, Conference & Events, Restaurant & Bar and Housekeeping.
- Delivering friendly, professional and attentive service to guests in a fast-paced environment.
- Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards.
- Being visible, approachable and engaged, helping guests feel welcomed, supported and valued.
- Working collaboratively with colleagues across the hotel to ensure smooth operations.
- Coaching and motivating the team to deliver exceptional guest experiences.
- Taking pride in high standards, attention to detail and a job well done.
- Handling guest satisfaction scores and implementing improvements where needed.
- Supporting VIP arrivals, loyalty member recognition and special occasions.
- Promoting upselling opportunities across all Food and Beverages outlets.
This role is an excellent opportunity for someone who:
- Is passionate about hospitality and guest experience.
- Enjoys being hands-on and visible, leading from the front rather than behind the scenes.
- Is a natural people-person who gains satisfaction from helping others grow and succeed.
- Is a professional, approachable and confident individual.
- Thrives in environments where learning, variety and development are encouraged.
- Is motivated by responsibility, trust and the chance to make a real impact.
- Has the ability to remain calm under pressure especially when dealing with customer feedback.
If you’re passionate about hospitality, eager to broaden your leadership skills and motivated by creating outstanding guest experiences through strong, supported teams, this role offers development, challenge and a clear step forward in your career.
The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.
The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu.
For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
Guest Service Manager in Paisley employer: Holiday Inn
At LGH Hotels Management, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises employee growth and satisfaction. As a Guest Service Manager at the Holiday Inn Glasgow Airport, you will enjoy a range of benefits including enviable employee discounts, access to a 24/7 Employee Assistance Programme, and opportunities for professional development in a dynamic environment. With our commitment to exceptional guest experiences and a supportive team atmosphere, this role offers a rewarding career path in the heart of the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Paisley
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with every department, from Reception to Housekeeping. This way, when you chat with the hiring team, you can show off your knowledge and passion for delivering exceptional guest experiences.
✨Tip Number 2
Network like a pro! Attend hospitality events or connect with current employees on LinkedIn. Building relationships can give you insider info about the role and help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for situational questions! Think of examples where you've handled guest feedback or led a team. Being able to share real-life experiences will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at LGH Hotels Management.
We think you need these skills to ace Guest Service Manager in Paisley
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share specific experiences where you’ve gone above and beyond to create memorable guest experiences. We want to see that you’re not just looking for a job, but that you genuinely care about making guests feel valued.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your skills and experiences relevant to the Guest Service Manager role without unnecessary fluff.
Highlight Your Leadership Skills:As a Guest Service Manager, you’ll be leading from the front. Make sure to include examples of how you’ve motivated and coached teams in the past. We’re looking for someone who can inspire others, so don’t hold back on showcasing your leadership style!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep track of all applications efficiently!
How to prepare for a job interview at Holiday Inn
✨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Familiarise yourself with its services, amenities, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and guest experience goals.
✨Showcase Your People Skills
As a Guest Service Manager, your ability to connect with guests and staff is crucial. Prepare examples of how you've successfully handled guest feedback or resolved conflicts in the past. Highlight your approachability and leadership style, as these traits are key to creating memorable experiences.
✨Demonstrate Flexibility and Adaptability
This role requires someone who can adapt to changing situations. Be ready to discuss times when you've had to think on your feet or adjust your plans to meet the needs of guests or your team. Emphasising your versatility will resonate well with the interviewers.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the hotel's approach to guest satisfaction or how they support their staff's development. Thoughtful questions can demonstrate your commitment to the role and your eagerness to contribute positively.
