At a Glance
- Tasks: Support the day-to-day running of our Leisure Club and enhance member experiences.
- Company: Join Kew Green Hotels, a vibrant and inclusive workplace.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible hours in a fast-paced environment with growth opportunities.
- Why this job: Be part of a team that promotes health, fitness, and wellbeing.
- Qualifications: Customer service experience and a passion for leisure and fitness.
The predicted salary is between 20000 - 25000 € per year.
We’re looking for an enthusiastic and customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back. Reporting to the Leisure Club Manager, you’ll play a key role in supporting both operational excellence and a positive, inclusive environment.
About the Role
You’ll support the delivery of a high-quality leisure experience, ensuring safety, service and standards are always maintained. Key responsibilities include:
- Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
- Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
- Ensuring all areas of the club are clean, tidy and welcoming at all times.
- Completing daily and weekly safety checks in line with company standards.
- Monitoring use of facilities to ensure safe operation and adherence to club rules.
- Supporting membership growth through engagement, retention and local initiatives.
- Carrying out stock control and supporting retail or secondary revenue opportunities.
- Following all health, safety and hygiene procedures, including pool safety and emergency protocols.
About You
You’re energetic, approachable and passionate about delivering a great experience. You enjoy working with people and take pride in creating a safe and welcoming environment. We’re looking for someone who brings:
- Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
- Strong communication skills and confidence engaging with members and guests.
- A proactive, positive and can-do attitude.
- The ability to work effectively as part of a team.
- Good attention to detail, particularly around safety and cleanliness.
- Flexibility to work in a fast-paced environment.
- A genuine passion for health, fitness and guest wellbeing.
- Recognised Pool Responder and First Aid certificates are an advantage.
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Leisure Club Assistant in Norwich employer: Holiday Inn
At Kew Green Hotels, we pride ourselves on being an excellent employer, offering a vibrant work culture that prioritises inclusivity and employee wellbeing. As a Leisure Club Assistant, you'll benefit from career development opportunities through fully funded apprenticeships, enjoy discounts on hotel stays and leisure activities, and have access to our state-of-the-art facilities, all while contributing to a positive member experience in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Leisure Club Assistant in Norwich
✨Tip Number 1
Get to know the company culture! Before your interview, check out Kew Green Hotels' social media and website. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Leisure Club Assistant, especially your customer service skills.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance reflects your enthusiasm for the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Leisure Club Assistant in Norwich
Some tips for your application 🫡
Show Your Enthusiasm:Let your passion for leisure and customer service shine through in your application. We want to see that you're genuinely excited about creating a positive experience for our members!
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles, especially in leisure or hospitality. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your skills and experiences effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process quickly.
How to prepare for a job interview at Holiday Inn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Leisure Club Assistant. Familiarise yourself with the key tasks like conducting member inductions and ensuring safety standards. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Customer Service Skills
Since this role is all about creating a positive experience for members, be prepared to share examples from your past experiences where you excelled in customer service. Highlight your ability to engage with people and create a welcoming environment.
✨Demonstrate Your Passion for Health and Fitness
Let your passion for health and fitness shine through during the interview. Talk about any relevant experiences or interests that align with the club's mission. This will show that you're not just looking for a job, but genuinely care about the wellbeing of members.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the club's culture, team dynamics, and growth opportunities. This shows your interest in the role and helps you assess if it's the right fit for you.
