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- Tasks: Lead a dynamic team to deliver exceptional guest experiences across various hotel departments.
- Company: Join the Holiday Inn team in vibrant Norwich, known for its commitment to service excellence.
- Benefits: Enjoy career development opportunities and exclusive discounts as part of your rewards package.
- Other info: Be part of a supportive environment that values growth and teamwork.
- Why this job: Make a real difference in guest satisfaction while developing your leadership skills.
- Qualifications: Senior guest service experience and strong leadership abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
Holiday Inn in Norwich is looking for a Guest Service Manager to lead a multiskilled team across Front Office, Food & Beverage, and Meetings & Events. This role involves driving service excellence, handling guest feedback, and monitoring performance against KPIs.
Ideal candidates will have:
- Senior guest service experience
- Strong leadership skills
- A good understanding of hotel guest service KPIs
A rewards package including career development and discounts is offered.
Guest Service Leader: Cross-Dept Ops & Growth in Norwich employer: Holiday Inn
Contact Detail:
Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Leader: Cross-Dept Ops & Growth in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Holiday Inn or similar hotels. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your leadership skills! When you get the chance to interview, share specific examples of how you've led teams to success in guest service. Highlight your experience with KPIs and how you've driven performance in previous roles.
✨Tip Number 3
Be ready to tackle guest feedback head-on! Prepare some stories about how you've handled challenging situations with guests. This will show that you can maintain service excellence even under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Guest Service Leader: Cross-Dept Ops & Growth in Norwich
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your senior guest service experience. We want to see how you've led teams and driven service excellence in the past, so don’t hold back!
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description, like 'KPI' and 'guest feedback', to show us you understand what we're looking for.
Be Authentic: We love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. Share your passion for guest service and why you’d be a great fit for our team.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Holiday Inn
✨Know Your KPIs
Familiarise yourself with the key performance indicators relevant to guest service in the hotel industry. Be ready to discuss how you've successfully met or exceeded these KPIs in your previous roles, as this will show your understanding of what drives success in a guest service environment.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing diverse teams across different departments. Think about specific challenges you've faced and how you motivated your team to achieve service excellence, as this will resonate well with the interviewers.
✨Handle Guest Feedback Like a Pro
Be prepared to discuss how you've effectively handled guest feedback in the past. Share specific instances where you turned negative experiences into positive outcomes, demonstrating your commitment to guest satisfaction and continuous improvement.
✨Research Holiday Inn's Values
Take some time to understand the values and mission of Holiday Inn. This will not only help you align your answers with their expectations but also show your genuine interest in the company. Mentioning how your personal values align with theirs can make a strong impression.