At a Glance
- Tasks: Lead a dynamic team in Front Office, F&B, and Events to deliver exceptional guest experiences.
- Company: Join Kew Green Hotels, a growing brand focused on service excellence.
- Benefits: Receive training for career progression and enjoy a supportive work environment.
- Other info: Clear development path towards Operations or Hotel Manager roles.
- Why this job: Shape guest services and make a real impact in the hospitality industry.
- Qualifications: Experience in guest service and strong leadership skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Kew Green Hotels is seeking a Senior Guest Service Manager to lead a multiskilled team across Front Office, F&B, and Meetings & Events in Milton Keynes.
You’ll shape the guest service function and receive training to progress toward Operations or Hotel Manager roles.
Reporting to the Hotel Manager, you’ll drive service excellence, manage guest feedback, and ensure safety and standards while monitoring KPIs and costs.
The role offers a clear path for development within our growing portfolio.
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Guest Service Leader: Front Office, F&B & Events in Milton Keynes employer: Holiday Inn
Holiday Inn in Brighouse is an excellent employer, offering a vibrant work culture that prioritises teamwork and professional growth. As a Deputy Kitchen Manager, you'll benefit from comprehensive training opportunities, including apprenticeships, and enjoy perks such as discounts on hotel stays, making it a rewarding place to advance your culinary career.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Leader: Front Office, F&B & Events in Milton Keynes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Holiday Inn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Holiday Inn
Don't be shy about reaching out to Holiday Inn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Leader: Front Office, F&B & Events in Milton Keynes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Holiday Inn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Holiday Inn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
