At a Glance
- Tasks: Deliver exceptional guest experiences and ensure hotel operations run smoothly overnight.
- Company: Join Kew Green Hotels, a welcoming and inclusive workplace.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Be the reassuring presence for guests and make their nights memorable.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for. Key responsibilities include:
- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents’ bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts. You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
Our rewards package includes:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com.
Guest Service Assistant (Nights) in Milton Keynes employer: Holiday Inn
Kew Green Hotels is an exceptional employer, offering a supportive and inclusive work environment where every team member can thrive. As a Nights Guest Service Assistant, you will benefit from career development opportunities through fully funded apprenticeships, enjoy discounts on hotel stays and major retailers, and have access to comprehensive wellbeing support. Our commitment to service excellence ensures that you will play a vital role in creating memorable experiences for our guests while working in a dynamic and rewarding atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Nights) in Milton Keynes
✨Tip Number 1
Get to know the company culture! Before your interview, check out Kew Green Hotels' values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the Nights Guest Service Assistant role.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Being able to share these stories will demonstrate your passion for delivering outstanding service during the interview.
✨Tip Number 3
Be ready to showcase your adaptability! Since this role involves working nights and handling various guest needs, prepare to discuss how you've successfully managed unexpected situations in previous jobs. This will highlight your ability to stay calm and organised.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Kew Green Hotels. Good luck!
We think you need these skills to ace Guest Service Assistant (Nights) in Milton Keynes
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our guest-focused culture.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you've provided outstanding customer service or worked in a fast-paced environment, as this will really catch our eye!
Showcase Your Skills:Don’t forget to mention your tech skills! If you're comfortable using MS Office or any other relevant technology, make it known. We love candidates who are organised and solution-focused, especially during those quieter night shifts.
Apply Early:We review applications as they come in, so don’t wait around! Head over to our website and submit your application early to avoid missing out on this fantastic opportunity to join our team.
How to prepare for a job interview at Holiday Inn
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Nights Guest Service Assistant. Familiarise yourself with the hotel’s values and how they align with delivering exceptional guest experiences. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your ability to build relationships and adapt to individual guest needs, as this is crucial for the role. Remember, it’s all about making guests feel valued and well cared for!
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, especially during quieter overnight periods. Think about how you would remain calm and organised while ensuring safety and service excellence. Practising these scenarios can help you respond confidently.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
