At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building guest relationships.
- Company: Kew Green Hotels, a leading hotel management company focused on guest experience.
- Benefits: Career development, discounts, free gym access, and 24/7 support.
- Other info: Inclusive workplace with opportunities for growth and support throughout the recruitment process.
- Why this job: Kickstart your hospitality career in a fun, people-focused environment.
- Qualifications: Passion for hospitality, strong communication skills, and a proactive attitude.
The predicted salary is between 10 - 12 £ per hour.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach.
- Comfortable using technology, including MS Office and similar tools.
- Bar experience.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Who are Kew Green Hotels? Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud. Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant (Casual) in Milton Keynes employer: Holiday Inn
Kew Green Hotels is an exceptional employer, offering a vibrant work culture where every team member plays a crucial role in delivering outstanding guest experiences. With comprehensive training, career development opportunities through funded apprenticeships, and access to a range of wellbeing support, employees are empowered to grow and thrive in their hospitality careers. Located in a dynamic environment, our commitment to inclusivity and employee satisfaction makes Kew Green Hotels a fantastic place to start your journey in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Casual) in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This way, you can show off your enthusiasm for their mission and how you can contribute to the guest experience.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of some scenarios where you’ve gone above and beyond for someone. Share these stories during your interview to highlight your passion for hospitality.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you care about the role and are ready to represent the hotel’s values.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Guest Service Assistant (Casual) in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Hospitality:Let us see your genuine love for people and hospitality shine through in your application. Share any experiences, even if they're informal, that highlight your enthusiasm for making guests feel welcome.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and qualities we’re looking for. Mention your communication skills and proactive approach, as these are key to thriving in our team.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. Authenticity goes a long way in showing us how you’d fit into our friendly culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Holiday Inn
✨Know the Company
Before your interview, take some time to research Kew Green Hotels. Understand their values, culture, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for working in hospitality. Share any relevant experiences, even if they’re informal, that highlight your love for making people feel welcome. Remember, they’re looking for someone who genuinely cares about guest experiences!
✨Prepare for Role-Specific Questions
Expect questions related to guest service scenarios, such as how you would handle a difficult guest or ensure cleanliness in guest areas. Think of examples from past experiences where you’ve demonstrated strong communication skills and a proactive approach.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career development, or how the team maintains high standards of guest service. This shows your eagerness to learn and grow within the company.
