At a Glance
- Tasks: Ensure a safe and welcoming experience for guests during night shifts.
- Company: Join Kew Green Hotels, where inclusivity and guest satisfaction are our top priorities.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Be the reassuring presence that makes every guest feel valued and cared for.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for.
Key responsibilities include:- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents’ bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts.
You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
Our rewards package includes:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com.
Night Guest Service Specialist – VIP Welcome & Safety in Ipswich employer: Holiday Inn
Kew Green Hotels is an exceptional employer that prioritises a supportive and inclusive work culture, offering meaningful career development opportunities through fully funded apprenticeships and internal programmes. Located in a vibrant area, employees enjoy a range of benefits including discounts on hotel stays and leisure activities, as well as access to wellbeing support, making it an ideal place for those seeking a rewarding role in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Guest Service Specialist – VIP Welcome & Safety in Ipswich
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with guests and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Night Guest Service Specialist, you'll need to be clear and professional. Try role-playing common guest scenarios with a friend to build your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experiences where you had to think on your feet or adapt to unexpected situations. This will demonstrate your ability to remain calm and organised during night shifts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for the role and the company. We’re excited to see your application and hopefully welcome you to the team!
We think you need these skills to ace Night Guest Service Specialist – VIP Welcome & Safety in Ipswich
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our guest-focused culture.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Mention any previous roles where you’ve provided outstanding customer service or worked in a fast-paced environment, as this will resonate with us.
Showcase Your Skills:Don’t forget to mention your tech-savviness! We’re looking for someone comfortable with MS Office and other technologies, so include any relevant skills that demonstrate your ability to adapt and thrive in our hotel environment.
Apply Early:We review applications as they come in, so don’t wait around! Head over to our website and submit your application early to increase your chances of standing out and securing an interview with us.
How to prepare for a job interview at Holiday Inn
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Night Guest Service Specialist. Familiarise yourself with the hotel’s values and how they align with providing exceptional guest experiences. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight situations where you’ve built strong relationships or resolved issues effectively. This will show that you have the passion and skills needed to excel in a customer-facing role.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, especially during night shifts. Think about how you would ensure guest safety, manage late arrivals, or maintain service standards when things get quiet. Practising these scenarios can help you respond confidently.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
