At a Glance
- Tasks: Deliver exceptional guest experiences and ensure hotel operations run smoothly overnight.
- Company: Join Kew Green Hotels, a welcoming and inclusive workplace.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Be the reassuring presence for guests and make their nights memorable.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 22000 - 25000 £ per year.
We are looking for a friendly, reliable and guest-focused Nights Guest Service Assistant to help deliver safe, welcoming and memorable experiences for our guests during out-of-hours periods. Reporting to the Nights Guest Service Manager, you will play a key role in ensuring the hotel runs smoothly overnight, acting as a reassuring presence for guests and maintaining our high standards of service, safety and brand compliance.
As a Nights Guest Service Assistant, you will be responsible for supporting the hotel in achieving brand standards, guest satisfaction targets and company objectives, while ensuring every guest feels valued and well cared for. Key responsibilities include:
- Building strong relationships with guests, adapting your approach to meet individual needs
- Welcoming late arrivals on reception, ensuring repeat guests, priority members and VIPs receive appropriate recognition and appreciation
- Providing drinks service on our residents’ bar
- Preparing and delivering food from our 24 hour menu for guests arriving through the night
- Checking out any early arrivals, ensuring accurate billing and a positive lasting impression
- Completing any cleaning and set up required to ensure the hotel is ready for the next day
- Supporting the night audit process
- Ensuring fire and safety requirements are met
Beyond day-to-day duties, you will be a role model for our values and culture, helping to ensure service excellence remains at the heart of everything we do.
Ideally, you will have previous experience in a fast-paced, customer-facing role and a genuine passion for delivering outstanding customer service. You are naturally attentive, able to anticipate guest needs, and confident working independently during night shifts. You will also:
- Be comfortable using a range of technology, including MS Office.
- Communicate clearly and professionally with guests and colleagues.
- Remain calm, organised and solution-focused, particularly during quieter overnight periods.
Our rewards package includes:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. Candidates who are successful at this stage will be invited to meet the Guest Service Manager to discuss the role in greater detail. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person. At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com.
Guest Service Assistant (Nights) in Ipswich employer: Holiday Inn
Kew Green Hotels is an exceptional employer, offering a supportive and inclusive work environment where every team member can thrive. As a Nights Guest Service Assistant, you will benefit from career development opportunities through fully funded apprenticeships, enjoy discounts on hotel stays and major retailers, and have access to comprehensive wellbeing support. Our commitment to service excellence ensures that you will play a vital role in creating memorable experiences for our guests while working in a dynamic and rewarding atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Nights) in Ipswich
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you connect with the interviewer and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your experiences relate to the role of a Nights Guest Service Assistant.
✨Tip Number 3
Dress appropriately for the interview, even if it's a night shift role. First impressions matter, and looking smart shows that you take the opportunity seriously. Plus, it sets a positive tone for the conversation.
✨Tip Number 4
Follow up after your interview with a quick thank-you email. It’s a nice touch that can help you stand out from other candidates. Just a few lines expressing your appreciation for the opportunity can go a long way!
We think you need these skills to ace Guest Service Assistant (Nights) in Ipswich
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. Mention specific examples of how you've delivered outstanding customer service in the past – we love hearing about your successes!
Keep It Clear and Concise:While we appreciate detail, keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Holiday Inn
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Nights Guest Service Assistant. Familiarise yourself with the hotel’s values and how they align with delivering outstanding customer service. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your ability to build strong relationships and adapt your approach to meet individual needs. This is crucial for making every guest feel valued and well cared for.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, especially during quieter overnight periods. Think about how you would remain calm and solution-focused while ensuring safety and compliance. Practising these scenarios can help you articulate your thought process clearly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or the hotel’s approach to guest satisfaction. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
