At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company focused on guest experience.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: No experience needed; just bring your friendly motivation!
- Why this job: Kickstart your hospitality career in a fun, inclusive environment where you can make a difference.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude.
The predicted salary is between 10 - 12 £ per hour.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality. Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
- Bar experience.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know - we’re here to support you.
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels that make us proud.
Guest Service Assistant (Casual) employer: Holiday Inn
Kew Green Hotels is an exceptional employer, offering a vibrant work culture where every Guest Service Assistant plays a crucial role in shaping memorable experiences for our guests. With comprehensive training, career development opportunities through funded apprenticeships, and access to fantastic employee benefits like gym facilities and discounts, we ensure that our team members feel valued and supported in their growth. Join us in a dynamic environment that prioritises inclusivity and personal development, making it an ideal place to kick-start your hospitality career.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Casual)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your chat with the hiring manager.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and presentable for your interview. It shows that you care about the role and the guests you'll be serving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Guest Service Assistant (Casual)
Some tips for your application 🫡
Show Your Passion for Hospitality:Let us see your genuine love for people and hospitality shine through in your application. Share any experiences, even if they're informal, that highlight your enthusiasm for making guests feel welcome.
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and qualities we're looking for. Mention your communication skills and proactive approach, as these are key to thriving in our team.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. Authenticity goes a long way in showing us how you'd fit into our culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Holiday Inn
✨Know the Company
Before your interview, take some time to research Kew Green Hotels. Understand their values, culture, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Show Your Passion for Hospitality
Since this role is all about making guests feel welcome, be prepared to share examples of how you've gone above and beyond for customers in the past. Even if you don't have direct experience, think of times when you've helped someone or made their day better—this will highlight your passion for people and hospitality.
✨Practice Your Communication Skills
Strong communication is key in this role. Consider doing a mock interview with a friend or family member where you can practice answering common interview questions. Focus on being clear and confident in your responses, as well as showing that you can adapt your approach to different situations and guests.
✨Be Proactive and Positive
During the interview, demonstrate your proactive nature by discussing how you notice what needs to be done and take initiative. Share specific examples of times when you've identified a problem and solved it. A positive attitude goes a long way, so make sure to convey your enthusiasm for the role and the opportunity to contribute to the guest experience.
