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- Tasks: Deliver exceptional service across reception, restaurant, and events while building genuine guest relationships.
- Company: Join Kew Green Hotels, a leading hotel management company passionate about guest experience.
- Benefits: Enjoy career development, discounts on stays, free gym access, and 24/7 support.
- Other info: Full training provided; apply early to secure your chance!
- Why this job: Kickstart your hospitality career in a friendly, inclusive environment where you can thrive.
- Qualifications: A passion for people, strong communication skills, and a proactive approach are key.
The predicted salary is between 20000 - 25000 £ per year.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
What you’ll do:
- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
What we’re looking for:
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you:
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps:
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com – we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people‑driven business that’s passionate about performance, guest experience, and creating hotels that make us proud. Learn more about who we are and what drives us at www.kewgreenhotels.com.
Guest Service Assistant employer: Holiday Inn
Contact Detail:
Holiday Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kew Green Hotels. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about guest experience, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your interview to showcase your passion for hospitality.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel’s values.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Guest Service Assistant
Some tips for your application 🫡
Show Your Passion: Let your love for hospitality shine through in your application! We want to see that genuine passion for people and making their day better. Share any experiences, even if they're informal, that highlight your enthusiasm for guest service.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Use keywords from the listing, like 'guest experience' and 'teamwork', to show us you understand what we're looking for. It helps us see how you fit into our culture!
Be Yourself: We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality come through in your writing. Whether it’s a friendly tone or a unique story, we want to get to know the real you!
Apply Early: Don’t wait until the last minute to submit your application! We review them as they come in, so applying early gives you a better chance of standing out. Plus, it shows us you're proactive, which is exactly what we love to see!
How to prepare for a job interview at Holiday Inn
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you speak confidently about how you can contribute to the team.
✨Show Your Passion for Hospitality
During the interview, let your enthusiasm for people and hospitality shine through. Share any experiences where you've gone above and beyond to help someone or create a positive experience. This will demonstrate that you genuinely care about guest satisfaction.
✨Practice Your Communication Skills
Strong communication is key in this role. Consider doing a mock interview with a friend or family member to practice articulating your thoughts clearly. Focus on being friendly and approachable, as these traits are essential for building relationships with guests.
✨Be Proactive and Solution-Oriented
Employers love candidates who take initiative. Think of examples from your past where you noticed something that needed to be done and took action. This could be anything from helping a colleague to improving a process. Highlighting this mindset will show that you're ready to jump in and make a difference.