Kew Green Hotels is seeking a Guest Service Manager in the UK to lead a multiskilled team across Front Office, F&B, and Meetings & Events. You will drive service excellence, coach staff, and ensure the highest standards of guest experience while collaborating with other departments to maintain smooth hotel operations.
You will report to the Hotel Manager and contribute to KPI delivery, guest satisfaction, and continuous improvement across all guest-facing areas.
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Guest Service Leader: Front Office, F&B & Events in Colchester employer: Holiday Inn
Kew Green Hotels is an excellent employer for aspiring kitchen leaders, offering a vibrant work culture that prioritises team collaboration and guest satisfaction. With a commitment to employee growth through fully funded apprenticeships and internal development programmes, staff enjoy unique benefits such as discounts on hotel stays and access to leisure facilities, all within a supportive environment that values inclusivity and well-being.
