At a Glance
- Tasks: Lead and inspire a diverse team in delivering exceptional guest experiences.
- Company: Join Kew Green Hotels, a leader in hospitality with a focus on inclusivity.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Opportunities for growth across all hotel operations await you.
- Why this job: Shape your career in hospitality while making a real impact on guest satisfaction.
- Qualifications: Experience in senior guest service roles and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
As Guest Service Manager, you’ll inspire a multiskilled team delivering across all guest-facing areas. While your background may be focused towards Front Office, F&B or Meetings & Events, your leadership will shape the whole Guest Service function, and you will receive full training to lead confidently across all front facing areas, giving you the experience you need to take the next step towards an Operations or Hotel Manager role. This role reports directly to the Hotel Manager.
What you’ll do
- Lead, coach, and inspire a multiskilled Guest Service team across Front Office, Food & Beverage, and Meetings & Events.
- Drive service excellence across every guest interaction, from check in to dining.
- Handle guest feedback and resolve issues quickly, turning challenges into positive outcomes.
- Ensure compliance with safety, security, and operational standards across the hotel.
- Monitor performance against KPIs, driving sales opportunities while effectively managing costs and resources.
- Take accountability for a guest service function and KPIs, as set out by the Hotel Manager.
- Partner with other hotel departments to keep operations running smoothly and deliver seamless guest experiences.
What we’re looking for
- Experience in a senior guest service role (eg. Front Office Manager/Supervisor, F&B Manager/Supervisor, M&E Manager/Supervisor, or Duty Manager).
- Strong understanding of hotel guest service KPIs including guest satisfaction, loyalty recognition, lead generation, beverage GP and problem handling.
- Strong leadership and communication skills. You inspire and motivate, but aren’t afraid of tough conversations when needed.
- Keen to grow beyond your current area of expertise and develop skills across all areas of hotel operations.
Whats in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Service Manager in Chatham employer: Holiday Inn
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters inclusivity and personal growth. As a Guest Service Manager, you will benefit from comprehensive training, career development opportunities, and a rewarding rewards package that includes discounts on hotel stays and leisure facilities. Join us in creating memorable guest experiences while advancing your career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Chatham
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Guest Service Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to guest service and leadership. Think about your past experiences and how they align with the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to research the company culture at Kew Green Hotels! Understanding their values and what they stand for will help you tailor your responses and show that you’re a perfect fit for their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for the role and the company. Let’s get you that Guest Service Manager position!
We think you need these skills to ace Guest Service Manager in Chatham
Some tips for your application 🫡
Show Your Passion for Guest Service:When writing your application, let your enthusiasm for guest service shine through. Share specific examples of how you've inspired teams or turned guest feedback into positive experiences. We want to see that you genuinely care about making every guest's stay memorable!
Tailor Your Experience:Make sure to highlight your relevant experience in guest service roles, especially if you've worked in Front Office, F&B, or Meetings & Events. We’re looking for leaders who can adapt and grow, so connect your past roles to the responsibilities of the Guest Service Manager position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and how you fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Kew Green Hotels!
How to prepare for a job interview at Holiday Inn
✨Know Your Guest Service KPIs
Familiarise yourself with key performance indicators related to guest service, such as guest satisfaction and loyalty recognition. Be ready to discuss how you've successfully managed these in your previous roles, as this will show your understanding of what drives success in the hospitality industry.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills, especially in coaching and inspiring a team. Think about times when you turned challenges into positive outcomes and how you handled tough conversations. This will demonstrate your ability to lead a multiskilled team effectively.
✨Emphasise Problem-Solving Skills
Be ready to discuss specific instances where you resolved guest issues quickly and effectively. Highlight your approach to turning negative experiences into positive ones, as this is crucial for a Guest Service Manager role.
✨Research the Company Culture
Take some time to understand Kew Green Hotels' commitment to inclusivity and employee development. Mention how you align with their values during the interview, and don’t hesitate to ask questions about their internal development programmes and support systems.
