At a Glance
- Tasks: Deliver exceptional service across reception, restaurant, and events while building guest relationships.
- Company: Join Kew Green Hotels, a vibrant and inclusive hospitality brand.
- Benefits: Enjoy career development, discounts, free gym access, and 24/7 support.
- Other info: Flexible hours and opportunities for growth in a supportive team.
- Why this job: Kickstart your hospitality career in a fun, dynamic environment with full training.
- Qualifications: Passion for people, strong communication skills, and a proactive attitude.
The predicted salary is between 10 - 12 £ per hour.
Our Guest Service Assistants are at the heart of the guest experience, making sure every visitor feels welcome and cared for. You’ll receive full training to work across all guest-facing areas of the hotel, from reception to food and beverage, making this the perfect opportunity to kick start your career in hospitality.
This role reports directly to the Guest Service Manager.
What you’ll do- Deliver excellent service across reception, restaurant, bar, meetings and events.
- Support with tasks including check in/out, food and drink service, conference set‑ups, and banqueting.
- Build genuine relationships with guests, adapting your approach to each individual.
- Maintain cleanliness and presentation across all guest areas.
- Help the hotel meet brand standards and company goals by delivering outstanding service every shift.
- Represent our values and culture, keeping guest experience at the centre of everything you do.
- A genuine passion for people and hospitality.
- Experience is great, but not essential.
- Strong communication skills and the confidence to work as part of a team.
- A proactive approach. (You notice what needs to be done and make it happen!)
- Comfortable using technology, including MS Office and similar tools.
If you’re friendly, motivated, and love making people’s day, this could be the role for you!
What’s in it for you- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in‑person interview. We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at recruitment@kewgreenhotels.com - we’re here to support you.
Guest Service Assistant (Casual) in Brighouse employer: Holiday Inn
At Kew Green Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. As a Guest Service Assistant, you'll enjoy comprehensive training, career development opportunities through funded apprenticeships, and access to fantastic employee benefits including discounts on hotel stays and leisure facilities. Join us in creating memorable experiences for our guests while thriving in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Assistant (Casual) in Brighouse
✨Tip Number 1
Get to know the hotel and its values before your interview. This way, you can show how your passion for hospitality aligns with their mission. Plus, it’ll help you stand out as someone who genuinely cares about the guest experience!
✨Tip Number 2
Practice your communication skills! Whether it's chatting with friends or role-playing with a family member, being confident in your interactions will shine through during the interview. Remember, they want to see your friendly side!
✨Tip Number 3
Be proactive during the interview. If you notice something that needs doing, like tidying up or helping out, don’t hesitate to jump in. This shows you’re ready to take initiative, just like you would in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen quickly. Plus, we review applications as they come in, so the sooner you apply, the better your chances of landing that interview!
We think you need these skills to ace Guest Service Assistant (Casual) in Brighouse
Some tips for your application 🫡
Show Your Passion:Let your love for hospitality shine through in your application. We want to see that genuine passion for people and making their day better, so share any relevant experiences or stories that highlight this.
Tailor Your CV:Make sure your CV is tailored to the Guest Service Assistant role. Highlight any customer service experience you have, even if it’s not in hospitality. We’re looking for strong communication skills and a proactive approach!
Be Yourself:When writing your cover letter, be authentic! We want to get to know the real you, so don’t be afraid to let your personality shine through. Remember, we value genuine relationships with our guests, and that starts with you.
Apply Early:Don’t wait until the last minute to submit your application! We review applications as they come in, so applying early gives you a better chance of standing out. Head over to our website and get your application in today!
How to prepare for a job interview at Holiday Inn
✨Know the Role Inside Out
Before your interview, make sure you understand what a Guest Service Assistant does. Familiarise yourself with the tasks mentioned in the job description, like check-ins, food service, and maintaining cleanliness. This will help you speak confidently about how you can contribute to the guest experience.
✨Show Your Passion for Hospitality
During the interview, let your genuine passion for people and hospitality shine through. Share personal stories or experiences that highlight your love for making others feel welcome. This will resonate well with the interviewers and show that you’re a great fit for their team.
✨Demonstrate Strong Communication Skills
As a Guest Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare answers to common questions about teamwork and guest interactions, so you can showcase your ability to connect with guests and colleagues alike.
✨Be Proactive and Solution-Oriented
The role requires a proactive approach, so think of examples where you've noticed a problem and taken the initiative to solve it. Whether it's helping a guest or improving a process, showing that you can take action will impress the interviewers and align with their values.
